Susan Kagema
The Edu Consulting Group
Columbus,OH
18
years of professional experience
Be part of a forward moving Institution with solid performance and future growth prospects. As part of a team, I want to add value and continue to grow in the organization, ultimately moving into a position of responsibility.
Motivated and Self-disciplined individual who can work under no supervision to beat deadlines, thus exceeding set targets.
Work History
Digital Personal Shopper
2 Months- Coordinated digital order fulfillment using handheld devices and picking systems for accurate item selection
- Verified product quality, substitutions, and item availability to maintain customer satisfaction and order accuracy
- Staged grocery, refrigerated, and frozen orders to preserve freshness and meet pickup readiness standards
- Communicated with customers and associates to resolve out-of-stock items and order changes efficiently
- Built relationships with customers and community to promote long term business growth.
Administrative Associate
5 Years 7 Months- Coordinated administrative operations, ensuring accurate documentation and efficient office workflow.
- Managed calendars, meetings, and correspondence for consulting staff and clients.
- Prepared reports, presentations, and client-facing materials with consistent formatting and accuracy.
- Maintained confidential records, files, and databases in compliance with internal procedures.
Office Manager
2 Years 10 Months- Maintain office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.
- Provide historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
- Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Design and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
- Complete operational requirements by scheduling and assigning employees; following up on work results.
- Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
- Maintain office staff by recruiting, selecting, orienting, and training employees.
- Maintain office staff job results by coaching, counseling, planning, monitoring, and appraising job results.
- Maintain professional and technical knowledge by reviewing professional publications; establishing personal networks; participating in professional societies.
- Achieve the financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
- Contributes to team effort by accomplishing related results as needed.
- Oversaw procurement processes, negotiating with vendors to secure favorable terms and pricing.
Executive Secretary
1 Year- Providing administrative and clerical support to departments or individuals.
- Scheduling meetings and arrange conference rooms.
- Alert General Manager about cancellations or new meetings.
- Managing travel and schedule.
- Handling information requests.
- Maintain company accounts.
- Arranging for outgoing mail and packages to be picked up.
- Preparing statistical reports.
- Greeting and receiving visitor(s).
- Preparing confidential and sensitive documents.
- Determining matters of top priority and handle accordingly.
- Taking and transcribing dictation.
- Helping prepare office budget.
- Maintaining office procedures.
- Coordinate traveling arrangements and Visas and maintains travel vouchers and records.
- Operating office equipment, such as photocopy machine and scanner.
- Receiving and relaying telephone messages.
- Maintaining hard copy and electronic filing system.
- Sign for Airborne packages.
- Tally and Business communication through Email correspondence.
Social Media Executive
2 Years 9 Months- Handling of Clients Complains both Direct and via the internet.
- Handling all incoming SMSs and providing satisfactory response to customers within 24 hours of receipt.
- Provide online i.e. web based solutions to our clients through the chat line facilities as a part of the digital marketing strategy and respond to any queries with the same day of request.
- Follow up with the business units on online leads and quotations received.
- Generate a monthly report on all website and Social Media activities and business converted.
- Track all customer feedback forms and file the same for monthly analysis and Update all online customer update requests and communicate a confirmation to the customer.
- Coordinate customer satisfaction surveys on a quarterly basis and provide feedback on findings to management.
- Coordinate and organize corporate events, exhibitions, and trade fares.
- Co-ordinate departmental meetings as a forum of teamwork enhancement, communication, brainstorming and review of progress in departmental KPI.
- Coordinate with the operations departments to ensure that work received is processed within the customer service benchmarks and as per the service charter and escalate where the benchmarks are not being adhered to Comprehensive.
Customer relations Executive
3 Years 6 Months- Proactively offering high quality customer service to all current and prospective clients by providing accurate information and liaising with relevant technical staff to ensure that work received is processed as per the agreed service benchmarks.
- Advising clients on all requirements of claim and seeing to it that all documents brought are fully filled and certified.
- Updating of all client details i.e. bank details for EFT payments, box numbers for Registered mails and their phone numbers for easier communication.
- Issuing of the annual policy statements to the clients.
- Updating and Dispatching of Cheques to the Clients.
- Enlightening clients on various products both new and existing.
- Maintaining Accurate and thorough Documentation and follows ups.
Education
Bachelor of Community Psychology - Community Psychology
Skills
Strong attention to detail
Effective listener and communicator
Proficient in computer applications
Strong interpersonal communication skills
Deadline-driven prioritization
Effective multitasking skills
Proactive initiative in high-pressure settings
Effective decision-making skills
Operational efficiency knowledge
Sound judgment in task execution
Interests
Reading articles
Travelling
Camping and outdoor activities
Volunteer activities
Sports
Timeline
Digital Personal Shopper
Walmart
08.2026 - CurrentRead More
Administrative Associate
The Edu Consulting Group
03.2021 - CurrentRead More
Office Manager
Al Waleed International Recruitment Agency
01.2016 - 11.2018Read More
Executive Secretary
Al Waleed International Recruitment Agency
01.2015 - 01.2016Read More
Social Media Executive
Madison Insurance Company
01.2012 - 10.2014Read More
Customer relations Executive
Madison Insurance Company
01.2009 - 07.2012Read More
Makerere University
Bachelor of Community Psychology from Community Psychology
Read More