Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Susan Kaylor

Green,KS

Summary

Risk Management and Claims professional with 17 years' experience in Insurance and Risk Management seeking a challenging position in Casualty Claim to further develop my career goals through increased knowledge and skill of the claims process to include investigation, coverage analysis and legal concepts.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Resolution Manager

Gallagher Bassett
12.2018 - Current
  • Responsible for the investigation and resolution of complex liability claims.
  • Evaluated and set appropriate reserves for high exposure and complex claims and monitor them for adequacy, making timely reserve changes as event changes occur.
  • Interfaced with policy holders and claimant to resolve liability claims.
  • Prepared and presented summary reports as part of the claims review process.
  • Analyzed policies to determine coverage limitations and values within the policy.
  • Maintained positive client relations by addressing claims promptly. Providing white glove service.
  • Maintained a positive rapport with claimants and attorneys in order to come to an amicable agreement on the resolution of claims in order to avoid litigation.

Risk Analyst

Regency Centers
05.2010 - 12.2018
  • Coordinates with property managers to obtain critical information on claim facts, key tenant contacts, maintenance contracts, tenant leases and initiates claim direction with adjusters towards evaluation and resolution of approximately 600 reports annually.
  • Promptly investigate certain losses with lager exposures to obtain file documentation toward mitigation of claim cost to include field investigations, witness statements, and claimant validity.
  • Generate and analyze claim financial reporting with focus on trends, frequency, and severity to participate in underwriting discussions and program placement structure and pricing.
  • Review claims and policies to determine issues of scope of coverage and potential coverage problems.
  • Develop and maintain strong business relationships with internal and external customers.
  • Assisted in design and maintenance of RMIS for department and helped to identify trends and utilized loss control best practices to minimize claim frequency and severity.

Account Coordinator

Aon Private Risk Management
09.2006 - 05.2010
  • Highly skilled at maintaining productive relationships with high net worth clients, which include daily servicing of certificates, policies, endorsements, audits, cancellation, WC postings, finance agreements, and allocations.
  • Ensured closure for client open items lists and responded to client ad-hoc requests.
  • Managed all coverage inquires and evaluated endorsement requests.
  • Worked with client to review their subcontractor certificates of insurance for compliance against agreements and to restore issues of non-compliance.
  • Provided client with weekly status reports.
  • Actively supported and monitored the renewal process for assigned clients focusing on coverage certainty.
  • At the direction of the AE leader, drafts quote comparisons and follows up for binders, policies and endorsements.

Skills

    Microsoft Excel, Word, and PowerPoint

    Carrier RMIS Systems

Certification

Licensed: 0620 Adjuster All Lines, Property & Casualty Insurance

Florida State College at Jacksonville, FL 2018


Property & Casualty Insurance

Florida State College at Jacksonville, FL 2007


Life Insurance Marketing

Florida State College at Jacksonville, FL 2005


Customer Service Certification

Florida State College at Jacksonville, FL 2003

Timeline

Senior Resolution Manager

Gallagher Bassett
12.2018 - Current

Risk Analyst

Regency Centers
05.2010 - 12.2018

Account Coordinator

Aon Private Risk Management
09.2006 - 05.2010

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Susan Kaylor