Sarah Holmes
Warren,MA
Summary
Innovative and goal-oriented Management professional committed to claims management. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through adherence to state and corporate regulations.
Knowledgeable with proven track record in managing complex resolution processes and driving effective conflict resolution strategies. Successfully led cross-functional teams to address and resolve high-stakes disputes, ensuring customer satisfaction and compliance with regulations. Demonstrated expertise in negotiation and problem-solving, consistently delivering positive outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Resolution Manager
Gallagher Bassett
10.2021 - Current
- Spearheaded strategic initiatives, serving as a liaison between clients, defense teams, and corporate stakeholders
- Successfully managed a diverse multijurisdictional caseload, ensuring compliance with policy and legal requirements
- Led resolution efforts for complex claims, resulting in favorable outcomes for clients
- Developed and delivered training materials on jurisdictional regulations, enhancing team knowledge and performance
Claims Analyst
Sedgwick Claims Management, American Airlines
02.2017 - 10.2021
- Provided expert analysis and resolution strategies for a range of claims, including workers' compensation and liability cases
- Collaborated with internal and external stakeholders to streamline processes and improve efficiency
- Played a key role in the development and implementation of client service enhancements
- Directed claims negotiations within allowable limit of $100,000 and supported successful litigations for advanced issues.
Workers Compensation Claims Examiner
Main Street America Group
02.2005 - 02.2017
- Conducted thorough investigations and assessments of workers' compensation claims, ensuring compliance with legal requirements
- Managed complex litigation proceedings, including depositions and hearings, across multiple jurisdictions
- Maintained accountability for regional department activities and provided leadership as needed
Education
Bachelors - Business
Blackstone
01.2002
Skills
- Strategic Planning and Management
- Oversight and resolution of multi-jurisdictional liability an workers compensation claims
- Client Relationship Building
- Effective Communication
- Project Leadership
- Litigation Resolution
- Research and Analytical Skills
- Proficient in PC Database and Enterprise Computing
- Associate in Claims, Senior Claims Litigation Analyst
- Multi-jurisdictional Oversight
- Excel Management
Certification
- Associate in Claims (AIC)
- Senior Claims Litigation Analyst (SCLA)
Timeline
Senior Resolution Manager
Gallagher Bassett
10.2021 - Current
Claims Analyst
Sedgwick Claims Management, American Airlines
02.2017 - 10.2021
Workers Compensation Claims Examiner
Main Street America Group
02.2005 - 02.2017
- Associate in Claims (AIC)
- Senior Claims Litigation Analyst (SCLA)
Bachelors - Business
Blackstone
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