Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Daniel Litterst

Eagle Mountain,UT

Summary

Personal extrovert with over 33 years os customer service experience seeking a full-time position with a secure company where I can showcase my business skill and contribute to the organizations growth and success.

Overview

10
10
years of professional experience

Work History

Senior Resolution Manager

Gallagher Bassett
Rolling Meadows, IL
04.2021 - Current
  • Provides quality claim handling throughout the claim life cycle including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file while maintaining full compliance with internal and external quality standards and state specific regulations.
  • Provides heavy experience in IL jurisdiction from handling since 2014.
  • Provides light-medium experience handling WI jurisdiction since 2024.

Senior Claims Examiner

Sedgwick CMS
Aurora, IL
04.2017 - 04.2021
  • Negotiates settlement by actively listening to clients and attorneys for work injuries.
  • Collaborates with investigative services on suspicious claims to avoid fraudulent claim costs.
  • Set up and complete file reviews with my accounts and Claim Account Executives to round table and resolve difficult claims.

Workers Compensation Representative

Travelers Insurance
Naperville, IL
05.2014 - 03.2017
  • Provides quality claim handling throughout the claim life cycle including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, and follow-through meeting commitments to achieve optimal outcome on every file while maintaining full compliance with internal and external quality standards and state specific regulations.
  • Provides direct experience for IL jurisdiction.

Education

Associate of Arts - Communications

Joliet Junior College
Joliet, IL
12-2008

Skills

  • Escalation management
  • Case Management
  • Medical care evaluations
  • Issue Tracking
  • Claims reviewing
  • Policy Enforcement
  • Litigation Support
  • Reporting Requirements
  • Customer Service
  • Compliance Management
  • Strategic Thinking

Accomplishments

  • Honorably discharged from the United States Navy, 1995
  • Continuous accolades from clients on superior service.

References

References available upon request.

Timeline

Senior Resolution Manager

Gallagher Bassett
04.2021 - Current

Senior Claims Examiner

Sedgwick CMS
04.2017 - 04.2021

Workers Compensation Representative

Travelers Insurance
05.2014 - 03.2017

Associate of Arts - Communications

Joliet Junior College

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Daniel Litterst