Tyler Reissmann
Risk Management Professional
Newport,RI
Summary
Skilled risk management professional offering seven years of related experience. Significant expertise in investigating claims, calculating financial impacts and independently managing complex issues such as litigation, multijurisdictional handling and permanent disability indemnification. Exceptional decision-making and critical thinking skills. Also well versed in broader aspects of risk management including themes in underwriting, principles of loss control and ethics.
Overview
7
7
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Senior Resolution Manager
Gallagher Bassett Services, Inc
Tampa, FL
09.2022 - Current
- Negotiate pro se settlements
- Nominated to receive spotlight award for pro-active claims management
- Educate and guide claimants on treatment and compensation options
- Coach and assist junior claims handlers
- Manage lost time and permanent/total complex, litigated claims, some exceeding $10 million in exposure
- Settled cases worth over $500,000 with minimal oversight.
- Serve as primary escalation point for high-profile clients, ensuring their concerns are addressed promptly and effectively.
- Implement proactive strategies to identify potential conflicts before they escalate, minimizing the need for intervention by senior management.
- Prepare and present summary reports as part of claims review process.
Client Relations Auditor
Prestige International Insurance
Tamarac, FL
02.2022 - 05.2022
- Pioneered auditing department
- Reduced the time it took to discover errors from 1-2 months to 1-2 days
- Communicated workflow modifications to agents, the service team and management
- Analyzed data and findings to prepare reports detailing financial information.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
Worker’s Compensation Specialist
Shiftpixy
Miami, FL
11.2020 - 02.2022
- Advised and provided direction to 20+ adjusters at any given time on claim handling
- Monitored and reviewed exposure levels up to and including $100,000
- Improved accident ratio from 20 claims per year to 4 at one location
- Reduced COVID claim rate by >50% by contacting client leads to discuss protocols
- Researched claims and incident information to deliver solutions and resolve problems.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Resolution Manager
Gallagher Bassett Services, Inc
Miramar, FL
06.2018 - 10.2020
- Adjusted approximately 120 worker’s compensation cases in a fast pace environment
- Persuaded a client to return after forming captive, first ever at our branch
- Drafted and pitched proposals to clients to obtain fiscal authority up to $100,000
- Presented summaries and closure strategies at claim reviews to clients and insurers
- Saved tens of thousands of dollars with defense to negotiate favorable settlements
- Provided exceptional customer service by empathizing with clients'' concerns and offering tailored solutions to meet their needs.
- Developed and implemented resolution strategies to reduce client complaints and increase retention rates.
Education
Bachelor of Arts - International Studies
Colby College
Waterville, ME06-2010
Skills
Organizational skills
Prioritization skills
Strategic thinking
Communication skills
Insightful
Escalation management
Writing skills
Litigation acumen
Quick Learner
Team Player
Problem-solving
Strong conceptualizer
Active Licenses
620 all lines adjuster license
220 property/casualty license
Certification
AIDA
Timeline
Senior Resolution Manager
Gallagher Bassett Services, Inc
09.2022 - Current
Client Relations Auditor
Prestige International Insurance
02.2022 - 05.2022
Worker’s Compensation Specialist
Shiftpixy
11.2020 - 02.2022
Resolution Manager
Gallagher Bassett Services, Inc
06.2018 - 10.2020
Bachelor of Arts - International Studies
Colby College