Sondra Kast
Indian Land,SC
Summary
Adept at strategic thinking and problem-solving, I significantly enhanced case resolution efficiency and reduced liability at Arthur J. Gallagher. Expert in compliance management and policy enforcement, my leadership in cross-functional teams fostered accountability and client satisfaction. My skills in time management and incident management have consistently driven positive outcomes in high-stakes environments. Talented Senior Resolution Manager offering 20 years of related experience. Significant expertise in investigating claims, calculating financial impacts and independently managing complex issues such as catastrophic claim issues. Exceptional decision-making and critical thinking skills.
Overview
30
30
years of professional experience
Work History
Senior Resolution Manager
Arthur J. Gallagher
05.2002 - Current
- Conducted thorough analyses of historical data to identify trends in case resolutions, informing strategic decision-making processes within the organization.
- Led internal investigations into reported incidents of misconduct or policy violations, upholding organizational integrity and promoting accountability among all employees.
- Managed cross-functional teams to collaboratively address and resolve high-priority cases, ensuring client satisfaction.
- Streamlined resolution processes for increased efficiency and faster response times to customer inquiries.
- Reduced company liability by successfully negotiating settlements in dispute cases with customers.
- Settled cases worth over $1.7 million with minimal oversight.
Claims Adjuster
Inserve
03.2001 - 03.2002
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
Vocational Rehabilitation Specialist
Rehabilitation and Job Placement Services
06.1994 - 03.2001
- Designed targeted resume workshops, improving client employability by strengthening job application materials.
- Developed strong relationships with local community organizations that provide additional resources for our clientele during their journey toward successful employment.
- Streamlined administrative processes by implementing effective case management strategies and maintaining accurate client records.
- Created customized job readiness curricula tailored specifically to the unique needs of each client group served within the program.
- Enhanced client outcomes by implementing customized vocational rehabilitation plans tailored to individual needs.
- Evaluated client progress through regular monitoring and communication, adjusting rehabilitation plans as needed for optimal results.
- Developed job placement strategies, securing suitable employment opportunities for clients based on their skills and interests.
- Maintained detailed case files for each client, tracking progress towards vocational goals and documenting any necessary interventions or adjustments.
Education
Bachelor of Science - Psychology
Bluefield University
Bluefield, VA05.1994
Skills
- Strategic Thinking
- Policy Enforcement
- Case Management
- Reporting Requirements
- Escalation management
- Incident Management
- Compliance Management
- Issue Tracking
- Conflict Prevention
- Claims evaluations
- Problem-Solving
- Time Management
Timeline
Senior Resolution Manager
Arthur J. Gallagher
05.2002 - Current
Claims Adjuster
Inserve
03.2001 - 03.2002
Vocational Rehabilitation Specialist
Rehabilitation and Job Placement Services
06.1994 - 03.2001
Bachelor of Science - Psychology
Bluefield University
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