Susan K. Drewry
Wyoming
Summary
Results-driven administrative specialist with a strong background in managing compliance for affordable housing across multiple communities. Ensures timely and accurate documentation, leading to successful audits and enhanced tenant relations, while consistently meeting regulatory requirements.
Overview
31
31
years of professional experience
Work History
Compliance Monitor
American Preferred Management
Grand Rapids
06.1998 - Current
- Administered property management for 20 affordable apartment communities across Michigan.
- Managed high-volume phone calls to resolve tenant inquiries and concerns, enhancing resident satisfaction.
- Provided training and guidance to property managers on maintaining accurate tenant certifications.
- Assisted with state and HUD file audits for resident documentation compliance.
- Facilitated timely and accurate monthly compliance transmissions to government agencies, ensuring adherence to regulatory requirements.
- Executed filing and administrative tasks, including supply orders and budget inquiries, supporting operational efficiency.
Donor Service
Mercy Ships
Lindale
07.1996 - 05.1998
- Facilitated customer relations via phone and mail to disseminate information effectively.
- Processed donations for individual staff and organization, ensuring accurate record-keeping.
Data Entry Clerk
Last Days Ministries
Lindale
09.1995 - 07.1996
- Processed incoming orders via telephone and mail, ensuring timely fulfillment.
Sorted incoming mail to enhance operational efficiency.
Education
High School Diploma - General academic
East Kentwood High School
Skills
- Self-motivation
- Creative thinking
- Flexibility
- Team collaboration
- Ability to work under pressure
- Phone communication skills
- Effective communication
- Organizational abilities
- Attention to detail
- Discretion and tact
- Computer proficiency
- Data entry expertise
- Microsoft Word proficiency
- Excel knowledge
- PowerPoint skills
- Project management expertise
- Document management capabilities
- HUD guidelines knowledge
- Tax credit guidelines knowledge
- USDA Rural Development guidelines knowledge
- LIHTC guidelines knowledge
Timeline
Compliance Monitor
American Preferred Management
06.1998 - Current
Donor Service
Mercy Ships
07.1996 - 05.1998
Data Entry Clerk
Last Days Ministries
09.1995 - 07.1996
High School Diploma - General academic
East Kentwood High School