CARLA GOUDIA
New Orleans,LA
Summary
Dedicated professional with a solid academic background in Human Resources and Project Management with a proven history of providing comprehensive organizational strategies within the workplace. Adept at combining project management acumen with a deep understanding of regulatory compliance, continuous improvement, and stakeholder engagement. Proficient in managing change initiatives and facilitating the adoption of new policies, procedures, and technologies to enhance organizational efficiency and performance.
Excellent written and verbal communication skills and the ability to gain project buy-in. Well-qualified team leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals, and ready to leverage my training and experience to take on new professional challenges.
Overview
29
29
years of professional experience
Work History
COMPLIANCE MONITOR
Urban League of Louisiana
04.2023 - Current
- Monitor and assess compliance with federal, state, and local regulations and grant requirements for 20 projects
- Conduct regular internal audits to identify and rectify compliance issues and collaborate with program managers to ensure proper documentation
- Assist in budget preparation, financial planning, and review of financial reports, transactions, and records
- Educate staff on best practices and guide compliance and fiscal process improvements
- Overhauled triage intake process, seamlessly harmonizing operations across three programs, eliminating redundancy, and enhancing program efficiency
- Led implementation of rigorous compliance protocols, increasing audit success rate and underscoring commitment to regulatory integrity
- Strategically managed financial resources, optimizing allocation strategies to facilitate cost reduction and fortify fiscal health
- Delivered tailored compliance training programs to equip staff and program managers with knowledge and tools to maintain top-tier compliance rates
- Promoted transparency and facilitated seamless stakeholder collaboration, improving cross-functional alignment and project success.
PROJECT MANAGER
Mel's Transportation
02.2018 - 04.2023
- Led day-to-day operations and established long- and short-term organizational goals
- Supervised and mentored staff of 32 employees, overseeing all human resources (HR) functions, including hiring, training, performance evaluation, termination, continuing education, and diversity and inclusion programming
- Served as key point of contact to maintain clear and consistent communication with clients, vendors, and stakeholders
- Conducted comprehensive analysis of critical Key Performance Indicators (KPIs) across all departments, identifying growth opportunities and areas for improvement
- Utilized data-driven insights to develop forward-looking company business plans aligning organizational objectives with actionable strategies for enhanced profitability and market competitiveness
- Developed and implemented CRM system to streamline business operations and methods, optimizing employee accountability, performance, and contract benchmarks
- Overhauled HR operations, streamlining interdepartmental communication channels, breaking down silos, and increasing cross-departmental collaboration
- Spearheaded search and selection of new payroll and HRIS system, resulting in more efficient and effective onboarding, data tracking, benefits management, and tax reporting.
CLAIMS ADJUSTER
EA Renfroe
09.2017 - 02.2018
- Conducted thorough investigations of insurance claims up to $150K, including property inspections, interviews, and document analysis
- Assessed validity of claims and determined coverage eligibility based on policy terms, conditions, and regulations
- Prepared detailed and well-organized claim reports, summarizing findings, assessments, and recommendations
- Leveraged digital tools and automated workflows to implement streamlined documentation processes, reducing claim processing time
- Provided outstanding customer service, earning consistently high customer satisfaction ratings and long-term customer retention
- Led internal training sessions to keep the claims team informed, reducing the risk of compliance-related issues
- Established cross-functional solid relationships with legal and expert teams, efficiently addressing and resolving complex or disputed claims.
- Examined claims forms and other records to determine insurance coverage.
PROPERTY MANAGER
McCormack Baron Management
09.2014 - 09.2017
- Oversaw day-to-day property operations, including leasing, rent collection, maintenance, and resident relations
- Managed property budgets, ensured financial stability and adherence to financial goals, analyzed financial reports, and implemented cost-effective measures to optimize property performance
- Led office and maintenance teams to ensure issues were addressed swiftly, and properties were well-maintained and compliant with safety regulations
- Fostered positive resident relations through regular communication and engagement initiatives, launching resident feedback surveys and action plans to address concerns promptly
- Led preparation efforts for regulatory audits and inspections, resulting in zero compliance violations
- Implemented cost-effective energy-saving initiatives to enhance property amenities, resulting in a reduction in operating costs
- Improved property conditions by implementing regular inspections and maintenance schedules, decreasing maintenance expenses.
INDEPENDENT PROPERTY INSPECTOR/MANAGER
Freelance
02.2013 - 02.2015
- Managed 20 rental units by overseeing leasing, move-ins, move-outs, and property maintenance; managed vacation rentals online reservations, screened applicants, collected and posted rents, and filed evictions
- Inspected properties, and reviewed documents, ensuring businesses followed all legal policies and bylaws.
- Checked into potential license violations and permit concerns to isolate and remedy issues.
- Investigated complaints, incidents and accidents at work sites.
PROJECT MANAGER
American Federation of Teachers
08.2012 - 11.2012
- Worked with the local campaign director to locate venues for rallies and collaborated with local organizations to galvanize members to join the coalition
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed public relationships with crucial coalition allies, clients, and constituencies through media outreach and printed publications
- Educated the community about voter rights, early voting opportunities, and various legislative bills on the current ballot through community education programs and media outreach
- Collaborated with community leaders and organized non-partisan “Get Out-to-Vote” rallies
- Organized over 500 volunteers for statewide canvassing events and led weekly community informational meetings
- Developed client partnerships by building professional relationships with management and key decision-makers.
PROJECT MANAGER
Engineering Dynamics Inc./Bentley Systems
10.1994 - 07.2012
- Provided detailed project status updates to stakeholders and executive management.
- Managed all activities relating to company’s participation in industry-wide trade shows, conferences, and seminars
- Implemented strategies that boosted brand awareness and displayed new products coming to market
- Facilitated and planned corporate events and meetings and designed tradeshow booths
- Worked with department leads on specific strategies, goals, and logistics to achieve the most effective tradeshow and conference participation outcomes
- In 1999, I was promoted to Project Manager, developed effective client relationships, streamlined interdepartmental efficiency using SAP, and MS software applications, managed company’s website, and procured material contracts
- Developed and implemented project management procedures and managed budgets and resources efficiently
- In 1994, served as liaison to internal and external stakeholders, coordinated meetings, set agendas, and tracked progress after the meeting on behalf of the CEO
- Provided executive-level support and oversight of facility matters
- Composed correspondence, presentations, and newsletters and maintained discreet confidentiality
Education
Bachelor of Arts - Human Resources Organizational Management
Loyola University
New Orleans, LASkills
- Project Management
- Human Resource Management
- Regulatory Compliance
- Data Analysis & Metrics
- Employee Relations
- Performance Management
- Policy & Procedure Development
- Strategic Business Planning
- Training & Development
- Critical Thinking
- Departmental Operations
- Operational Efficiency
Timeline
COMPLIANCE MONITOR
Urban League of Louisiana
04.2023 - Current
PROJECT MANAGER
Mel's Transportation
02.2018 - 04.2023
CLAIMS ADJUSTER
EA Renfroe
09.2017 - 02.2018
PROPERTY MANAGER
McCormack Baron Management
09.2014 - 09.2017
INDEPENDENT PROPERTY INSPECTOR/MANAGER
Freelance
02.2013 - 02.2015
PROJECT MANAGER
American Federation of Teachers
08.2012 - 11.2012
PROJECT MANAGER
Engineering Dynamics Inc./Bentley Systems
10.1994 - 07.2012
Bachelor of Arts - Human Resources Organizational Management
Loyola University
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