MIKAYLA TIMES
MARRERO,LOUISIANA
Summary
STRENGTHS AND INTEREST
Focused administrative professional with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
5
5
years of professional experience
Work History
Chairperson
Urban League Of Louisiana Young Professionals
2022.01 - Current
- Organized shareholder meetings, disseminating information, and fielded questions.
- Contributed to values, goals and strategic vision of organization.
- Composed and transcribed well-written reports, emails and technical documents with minimal supervision.
- Compiled and analyzed metrics for detailed reporting and informed business planning.
- Recruited, developed and retained excellent faculty to meet organizational goals.
Distribution Administrator
The Haslauer Group, Inc
2022.01 - 2023.07
- Actively track client 401(k) distributions for various types of withdrawal requests
- Assist plan advisors and participants of retirement plan with withdrawal questions and form inquiries concerning processed and pending requests
- Maintain daily incoming requests on various recordkeeper websites and report outstanding tasks to supervisor on daily basis
- Calculate vesting for each request based on participant eligibility based on specific criteria outlined in plan document
- Process each distribution request within 48 hours and notify plan advisor when request will become available for review
- Respond to daily client calls and emails in addition to other administrative tasks
- Understand and stay current on retirement/401k rules, regulations and ERISA guidelines as required
Enrollment Specialist
Acumen Fiscal Agent
2019.01 - 2022.01
- Responded to numerous daily calls, emails, and issues through online tracking system in timely manner
- Assisted over 100 families with enrollment process and communicated with support coordinators, potential employees and employers to secure documentation
- Received, researched, and gathered thorough and accurate data to analyze and resolve customer inquiries
- Ensured compliance with all state and federal guidelines including management of escalated issues with client families
- Understood and stayed current on program rules, regulations, and implementation requirements
Homeowner Liaison
Rebuilding Together New Orleans
2018.08 - 2019.08
- Received calls and housing related requests for various funding sources
- Directly assisted homeowners with application process and collected information to determine eligibility
- Scanned and maintained over 50 client files in secure and confidential manner
- Entered and tracked client data in Salesforce related to intake process
- Collected and analyzed data to identify trends and opportunities for improvement.
Education
Bachelor of Arts - Sociology
Southeastern Louisiana University
Hammond, LA07.2018
Skills
- Microsoft Office Suite (including SharePoint), Google Workspace, DocuSign, Pension Pro, and Adobe Acrobat; skilled in developing and
- Editing documents to ensure accuracy and completeness, administrative support in bookkeeping, reporting, marketing, communications
- And experience in understanding and implementing regulations, guidelines, and policies. Additional experience with running vesting
- Calculations, 401(k) distribution processing, and client relations
- Document Organization
- Process Flows
- Detailed Meeting Minutes
- Accounts Payable and Accounts Receivable
- Daily Operations Management
Timeline
Chairperson
Urban League Of Louisiana Young Professionals
2022.01 - Current
Distribution Administrator
The Haslauer Group, Inc
2022.01 - 2023.07
Enrollment Specialist
Acumen Fiscal Agent
2019.01 - 2022.01
Homeowner Liaison
Rebuilding Together New Orleans
2018.08 - 2019.08
Bachelor of Arts - Sociology
Southeastern Louisiana University
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