Susan Kelly

• Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.
• Utilized navigation tools for efficient route planning, minimizing delays due to traffic or road closures.
• Increased customer satisfaction with timely deliveries and accurate package handling.

• Kept detailed mileage and fuel reports to track overall fuel costs.
• Delivered goods and products to customer on time and in excellent condition.
• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
• Coordinated efficient routes to avoid delays and optimize schedules.

• Installed complete systems at new residential and business construction sites.
• Calculated materials and time needed for each job.
• Completed troubleshooting of malfunctions and diagnosed issues.
• Inspected installations to check for functionality and maintain customer satisfaction.

• Maintained client treatment records and designed long-term care programs for return customers.
• Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.

Repossessed Vehicles per clients

Inventory vehicles

Inventory, removed and stored personal property till it could be returned to owner

• Managed fixed asset registers accurately, recording additions and disposals while calculating depreciation charges according to applicable tax regulations.
• Provided ongoing training and support to junior accounting staff, fostering a collaborative team environment that emphasized continuous learning and development.
• Reduced discrepancies in financial records by conducting thorough monthly reconciliations for property management accounts.
• Improved cash flow management with diligent tracking of accounts receivable and payable, ensuring prompt collection and payment of funds.

• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Followed all company policies and procedures to deliver quality work.
• Listened and responded to customer requests and forwarded necessary information to superiors.