Susan Kennedy
Heights Finance
LaFollette,TN
13
years of professional experience
Poised and professional Branch Manager skilled at informing clients about banking products and services while recommending best options to meet needs. Results-oriented self-motivator with over 8 years in sales and branch management, loan management and general bank operations. Excellent interpersonal skills.
Results-oriented Branch Manager specializing in planning and managing total operations. Analytical and detail-oriented with over 88 years of experience.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Branch Manager
12 Years 11 Months- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Engaged employees in business processes with positive motivational techniques.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Recommended loan approvals and denials based on customer loan application reviews.
- Developed prospects for new loans though weekly cold calling.
- Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Customer Service Representative
12 Years 11 Months- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Assessed caller accounts to determine Type benefits, identify service needs and resolve issues.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Education
- Prenursing Studies
Skills
Team Leadership
Goals and Performance
Loans
Cash handling expertise
Approachable
Financial services
Staff Training
Team Player
Friendly
Cash Handling
Collections
Customer service awareness
Timeline
Branch Manager
Heights Finance
09.2013 - CurrentRead More
Customer Service Representative
Heights Finance
09.2013 - CurrentRead More
Campbell County Comprehensive High School
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Lincoln Memorial University
from Prenursing Studies
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