SUSAN KERSHAW
Santa Fe
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
27
27
years of professional experience
Work History
Store Manager
BigLots
07.2009 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Developed 'add on program' to create additional sales that went company wide.
- Worked with Food Depot to help provide food for the hungry.
- Developed my furniture department to bring in over one million in sales yearly.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Petco
01.2008 - 01.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Successfully lead company from negative budget to over 25% increase in budget, 8% increase in average ticket, overall comps raised from 3.3% comps to 29.9%.
Store Manager
Petco
01.2004 - 01.2007
- I was moved to Westminister Petco, then Huntington Beach Petco for further training. Then offered Manager position in Anaheim.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Recognized as number one in district for fund raising operations on behalf of the Petco Foundation
- Had my store recognized for it's beautiful display of aquatics and was pictured in brochures.
- Had the privilege of being the district trainer.
Assistant Store Manager
Petco
01.1998 - 03.2003
- Started as aquatic specialist. Had exceptional on the job performance and leadership ability and was promoted to lead, then assistant manager.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Lowell High School
Whittier, CACertificate of Technical Studies - Telecommunications
Associated Technical School
Anaheim, CASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Store opening and closing
- Team leadership
- Customer service management
- POS systems operations
- Employee supervision
Timeline
Store Manager
BigLots
07.2009 - 02.2025
Store Manager
Petco
01.2008 - 01.2009
Store Manager
Petco
01.2004 - 01.2007
Assistant Store Manager
Petco
01.1998 - 03.2003
High School Diploma -
Lowell High School
Certificate of Technical Studies - Telecommunications
Associated Technical School
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