Susan Khadka
Mechanicsburg,PA
Summary
Offer a strong foundation in leadership and organizational skills, contributing to team alignment, operational efficiency, and goal achievement. Contributes analytical mindset and problem-solving abilities essential for improving operational processes. Proven track record in leading high-performing teams and driving continuous improvement in performance and productivity. Successfully reduced worker accidents through improved safety standards and fostered a culture of accountability, driving operational excellence and exceeding performance targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Nordstrom
Elizabethtown, PA
10.2021 - Current
- Possess in-depth knowledge of departmental processes to effectively support and respond to inquiries from over 75 employees.
- Oversaw daily warehouse operations, ensuring compliance with company policies and maintaining high standards of service quality.
- Manage employee performance by fostering a culture of accountability, while actively developing and inspiring team members to achieve their full potential
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Drive KPI metrics as well as 4DX and facility performance scorecards
- Implemented process enhancements that reduced operational bottlenecks.
- Mentored team members, fostering a culture of continuous improvement
- Foster positive and effective communication between departments resulting in reduced miscommunication and fewer missed deadlines.
- Collaborated with cross-functional teams to align warehouse operations with overall business objectives.
- Assisted in recruiting, hiring and training of team members.
- Led a Behavior-Based Safety (BBS) team to conduct daily safety observations, proactively identifying and minimizing workplace hazards and unsafe behaviors.
- Promote a culture of safety by providing proactive coaching and constructive feedback to employees.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reported issues to higher management with great detail.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Supervise indirect roles during the shift to enhance process efficiency and overall operational performance.
Education
Bachelor of Science - Biology
Minnesota State University Moorhead
Minnesota City, MN05-2011
Skills
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff supervision
- Task delegation
- Goal setting
- Team building
- Employee performance evaluations
Certification
"Coaching for Excellence"
Duke Corporate Education
Spotlight award
Honored with the Spotlight Award for consistently exceeding expectations in supporting the growth and development of team members. Known for exceptional adaptability and a proactive approach to assisting in diverse situations. This recognition highlights a commitment to fostering a culture of appreciation, enhancing team morale, and reinforcing behaviors that drive operational excellence.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Operations Manager
Nordstrom
10.2021 - Current
Bachelor of Science - Biology
Minnesota State University Moorhead