Susan Kostadinov
Woodbury,USA
Summary
Dynamic professional with a proven track record at Porsche Automotive, excelling in customer service and logistics coordination. Adept at cross-cultural communication and data analysis, I foster positive relationships and enhance operational efficiency. My coaching experience empowers individuals, promoting teamwork and personal growth in diverse environments.
Overview
5
5
years of professional experience
Work History
Customer Experience Manager
Porsche Automotive
St. Paul, MN
04.2022 - Current
- Provided front-desk support, managing customer inquiries and coordinating service appointments.
- Ensured a positive customer experience through effective communication and problem-solving.
- Developed organizational skills by managing schedules and maintaining office logistics.
Digital Marketing Specialist
Educational Sports Center
Woodbury, MN
01.2021 - Current
- Managed social media accounts by posting relevant content regularly.
- Captured high-quality action shots of athletes during sporting events.
- Developed relationships with coaches and athletes to ensure access to the best photo opportunities.
- Edited and processed digital images for publication on websites.
Soccer Coach
Educational Sports Program
St. Paul, MN
09.2020 - Current
- Coached students in soccer fundamentals, teamwork, and leadership skills.
- Developed and implemented training programs tailored to various age groups.
- Fostered a supportive and engaging environment that promoted physical fitness and personal growth.
Data and Logistics Intern
Sanneh Foundation
St. Paul, MN
04.2024 - 08.2024
- Assisted with data entry and logistics to support the foundation's operational efficiency.
- Analyzed data for reporting purposes and helped improve processes for event coordination.
- Collaborated with team members to optimize workflows in a non-profit setting.
- Performed quality assurance checks on products prior to shipment.
Sales Associate
Nordstrom
Minneapolis, MN
01.2020 - 02.2021
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Bachelors of Science And Arts - Business Administration: Major in International Business
University of St. Thomas
St. Paul, MN05.2025
Study Abroad -
IES Abroad Business Program
Milan, Italy12.2024
High School Diploma -
Woodbury High School
Woodbury, MN06.2020
Skills
- Cross-cultural communication
- Data analysis (Excel, Google Sheets)
- Customer service and client relations
- Logistics coordination
- Coaching and mentoring
- Problem-solving and multitasking
- Digital marketing
- Social media management
- Event coordination
- Event photography
Volunteer Experience
Sanneh Foundation, Volunteer for food drives
Extracurricular Activities
Girls Club Soccer Player, High School Varsity Girls Soccer, High School AP Art, IES Student Council Member (Study Abroad)
Languages
- English, Fluent
- Bulgarian, Fluent
- French, Intermediate
- Italian, Intermediate
Certifications
Microsoft Excel Certified (January 2025)
Timeline
Data and Logistics Intern
Sanneh Foundation
04.2024 - 08.2024
Customer Experience Manager
Porsche Automotive
04.2022 - Current
Digital Marketing Specialist
Educational Sports Center
01.2021 - Current
Soccer Coach
Educational Sports Program
09.2020 - Current
Sales Associate
Nordstrom
01.2020 - 02.2021
Bachelors of Science And Arts - Business Administration: Major in International Business
University of St. Thomas
Study Abroad -
IES Abroad Business Program
High School Diploma -
Woodbury High School
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