Susan Koukol
Rosemount,MN
Summary
Dependable individual with a proven ability to manage time effectively and solve problems efficiently. Experience in high-pressure situations, contributing to team success through collaboration and a positive attitude.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
37
37
years of professional experience
Work History
Air Ramp
UPS
Minneapolis, MN
01.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Delivery Driver
Bard Flowers
Eagan, MN
03.2025 - 11.2025
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Maintained accurate delivery logs and managed route optimization for timely service.
- Assisted in training new drivers on best practices for navigation and customer service.
- Monitored vehicle condition, performing routine maintenance checks to ensure operational readiness.
Account Associate
Ability Network
Minneapolis, MN
09.2017 - 08.2019
- Managed client accounts and ensured accurate data entry within company systems.
- Supported account management team in resolving client inquiries and issues promptly.
- Developed and maintained relationships with clients to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline account processes and improve efficiency.
Business Analyst
Blue Cross Blues Shield
Eagan MN
10.1988 - 04.2017
- Analyzed business processes to identify improvement opportunities and enhance operational efficiency.
- Collaborated with cross-functional teams to gather requirements and define project scope.
- Developed data-driven reports to support strategic decision-making and performance tracking.
- Facilitated stakeholder meetings to align project goals and communicate progress updates.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Generated ad-hoc reports to evaluate specific business requirements.
- Analyzed data to identify root causes of problems and recommend corrective actions.
Education
High School Diploma -
Randolph High School
Randolph MNSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Computer skills
- Calm under pressure
- Organization and time management
- Problem resolution
- Verbal communication
Languages
English
Full Professional
Timeline
Delivery Driver
Bard Flowers
03.2025 - 11.2025
Air Ramp
UPS
01.2019 - Current
Account Associate
Ability Network
09.2017 - 08.2019
Business Analyst
Blue Cross Blues Shield
10.1988 - 04.2017
High School Diploma -
Randolph High School