BETTY-LINH PHAM
Renton,WA
Summary
Focused professional with 24 years of experience dealing at card tables for casinos and private events.
Customer-oriented team member dedicated to building rapport and facilitating positive experiences. Highly motivated with a strong desire to take on new challenges and expand skill sets. Demonstrates a strong work ethic, adaptability, and a commitment to excellence. Hardworking with extensive customer service experience, exceptional multitasking, and time management abilities. Committed to providing every customer with a positive and memorable experience.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Air Ramp
UPS
Seattle, WA
06.2024 - Current
- Operated equipment and machinery according to safety guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Packed boxes and stock using organizational guidelines.
- Maintained a safe work environment by adhering to all safety regulations and policies.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Reported any maintenance issues related to equipment or facilities promptly to supervisors.
Dual Rate Dealer
ROMAN CASINO
Renton, WA
02.2004 - 01.2025
- Knowledge of gaming regulations and compliance standards related to cash and chip handling.
- Maintained standard processes of operations and chain of command.
- Motivated and encouraged team members to communicate more openly and constructively with one another.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Insurance Sales Agent
FIDELITY & GUARANTY LIFE
Renton, WA
09.2009 - 05.2017
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Interviewed prospective clients to gather information on financial needs and discuss existing coverage.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
Team Leader
Legalshield Independent Associates-Bettylinh
Renton, WA
09.2009 - 05.2012
- Maintained positive working relationship with fellow staff and management.
- Gathered feedback from team members about their experience with the team building activities.
- Resolved conflicts between members in a timely manner while maintaining professionalism at all times.
- Motivated teams by providing recognition for outstanding performance or contributions made by individuals.
- Provided coaching sessions one-on-one with employees who needed extra assistance developing their skills related to effective teamwork practices.
Education
Associate of Arts - Insurance
Rockwell Insurance School
Bellevue, WA07-2007
Associate of Arts - Real Estate
Rockwell Real Estate
Bellevue, WA05-2006
Associate of Arts - Card Dealing
Renton Gaming School
Renton, WA11-1998
High School Diploma -
Nathan Hale
Seattle, WA06-1995
Skills
- Payout Procedures
- Team Building
- Team Management
- Good Work Ethic
- Friendly, Positive Attitude
- Flexible Schedule
- Supervision & Leadership
- Customer Service
- Equipment operation
- Safety management
- Bilingual (English and Vietnamese)
Accomplishments
- Awarded Top Sales Leader with Legalshield company 2009, 2010, 2011,
- Awarded Top Team Builder Leadership with Legalshield Company in 2008, 2009, 2010
- Awarded Diversity Top Leader with QS2 in 2013 and 2014
- Awarded Hardcore Leader in 2008,2009, 2011 and 2012, 2013
Certification
- Realtor license in 2007
- Life insurance license
Timeline
Air Ramp
UPS
06.2024 - Current
Insurance Sales Agent
FIDELITY & GUARANTY LIFE
09.2009 - 05.2017
Team Leader
Legalshield Independent Associates-Bettylinh
09.2009 - 05.2012
Dual Rate Dealer
ROMAN CASINO
02.2004 - 01.2025
Associate of Arts - Insurance
Rockwell Insurance School
Associate of Arts - Real Estate
Rockwell Real Estate
Associate of Arts - Card Dealing
Renton Gaming School
High School Diploma -
Nathan Hale
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