Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Kubin

Broomfield,CO

Summary

Dynamic, recently retired professional with a strong background in client relations at TIAA Financial Services, recognized for enhancing client satisfaction through effective problem resolution and streamlined processes. Ready to begin a career serving others. Proven leadership in community service, exemplified by impactful volunteer roles, showcasing adaptability and a commitment to teamwork. Empathetic communicator dedicated to making a difference.

Overview

27
27
years of professional experience

Work History

Volunteer

City Of Broomfield
01.2025 - Current
  • Active Meals on Wheels delivery driver.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Provided emotional support and companionship to elderly in community homes.

Volunteer / Disaster Relief Volunteer

Rising Light Relief
11.2024 - Current
  • Assisted in hurricane disaster relief efforts, ensuring timely distribution of aid and supplies. Our focus was 200+ elderly and disabled that were impacted by the hurricane.
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
  • Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
  • Coordinated food drives for improved local food bank stock levels.
  • Approached issues proactively to best meet current and future community needs.
  • Used strong interpersonal communication skills to convey information to others in my current role with the organization. Although I'm out of state now, I assisted with phone calls, bookings for volunteers and helping ensure we honor the organizations mission statement.

Sr. Client Services Manager

TIAA Financial Services
02.1998 - 07.2023
  • Strengthened client relationships by providing exceptional service and addressing their needs promptly.
  • Introduced process improvements that resulted in a more streamlined workflow within the Client Services department.
  • Streamlined internal processes to enhance efficiency, reduce response times, and improve overall client experience.
  • Reduced churn rate among top-tier clients by developing customized solutions tailored to individual needs.
  • Conducted regular client reviews to assess service quality, discuss feedback, and implement improvements.
  • Coordinated with various departments to ensure timely completion of projects, meeting or exceeding client expectations.
  • Mentored junior team members in effective communication techniques and best practices in managing client relationships.
  • Facilitated open lines of communication between clients and project teams, ensuring alignment on goals and deliverables.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.

Education

CNA Certification - Certified Nursing Assistant

Compass Nursing Arts, CNA School
Lafayette, CO
04-2025

Bachelor of Science - Business Administration And Management

University of Northern Colorado
Greeley, CO
05-1992

Skills

  • Positive attitude
  • Teamwork and collaboration
  • Organized and efficient
  • Effective problem resolution
  • Leadership qualities
  • Community service
  • Adaptability and dependability
  • Strong client relations

Timeline

Volunteer

City Of Broomfield
01.2025 - Current

Volunteer / Disaster Relief Volunteer

Rising Light Relief
11.2024 - Current

Sr. Client Services Manager

TIAA Financial Services
02.1998 - 07.2023

CNA Certification - Certified Nursing Assistant

Compass Nursing Arts, CNA School

Bachelor of Science - Business Administration And Management

University of Northern Colorado

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