Summary
Overview
Work History
Education
Skills
Timeline
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Susan Lea

Ponder,TX

Summary

Results-driven retail management professional determined to exceed company sales goals.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in mentoring and challenging team members to meet and exceed company goals.

Enthusiastic leader ready to calibrate with a team to achieve and exceed company goals.

Overview

25
25
years of professional experience

Work History

General Manager

Ulta
10.2022 - Current
  • Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
  • Trained and guided team members to maintain high productivity and performance metrics leading to 10% increase in sales from previous year.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
  • Established a positive work environment by fostering open communication and promoting teamwork among employees.
  • Analyzed sales data to identify trends and adjust merchandising strategies accordingly for maximum profitability.
  • Cultivated strong relationships with vendors meetimg and exceeding goals for corporate events and store generated events.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Learned and adapted quickly to new technology and software applications.

Experience Manager

Ulta
10.2021 - 10.2022
  • Delivered top results meeting and exceeding weekly and monthly goals.
  • Trained new personnel regarding company operations, policies and credit/loyalty program resulting in meeting and exceeding company expectations.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Collaborated with management team to optimize and drive business growth in retail sales, boutiques, salon.
  • Managed business controllable metrics in payroll,scheduling and inventory control.
  • Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
  • Trained new personnel regarding company operations, policies and services.
  • Championed a culture of continuous improvement within the organization, contributing to long-term success and competitive advantage.
  • Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.

MANAGER

FLOYDS 99 BARBERSHOP
07.2013 - 09.2021
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Reviewed performance reports and used data to develop
  • Determined efficient work schedules for team on a weekly basis to keep business moving and each shift properly staffed to increase productivity
  • Managed day to day operations including supervision and assignment delegation for 24-member team
  • Executed new training initiatives to improve skills and develop leaders from within
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
  • Led employee reviews and discussed improvement strategies with each team member
  • Trained several employees in inventory practices, POS systems and product knowledge
  • Trained current employees on additional job positions to maintain the smooth running of the store
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

SELF EMPLOYED

HEADLINERS
07.2008 - 04.2013
  • Built loyal clientele
  • Greeted and assisted all customers daily in a high-traffic salon
  • Prepared and filed financial statements such as balance sheets and income statements
  • Conducted technical and admin needs required by the business.

OWNER

ENGLISH ELEGANCE
09.2004 - 05.2008
  • Oversaw daily operations of the business including 8 employees
  • Supervised performance of 8 employees with goals improving productivity and efficiency
  • Managed the business, cultivating a positive and inviting atmosphere for employees and customers
  • Managed payroll, inventory and accounting within the business.

MANAGER

SMARTSTYLE
05.1999 - 07.2004
  • Managed day to day operations, including supervision and assignment delegation for 10 - 15-member team
  • Recruited qualified candidates to fill team vacancies
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Trained 10 - 15 employees in inventory practice, POS systems and product knowledge
  • Determined efficient work schedule for team on weekly basis to keep each shift accurately staff to maximize total daily sales
  • Executed new training to improve skills and develop leaders from within
  • Led employee performance reviews and discussed improvement strategies with each team member
  • Met financial targets with close monitoring of expenses, ordering, labor hours and supply use
  • Had high staff retention.

Education

Wyvern High
U.K England

Beauty / Business -

Weston Collage
UK England.

Skills

  • Customer service orientated

  • Employee training /Development/retention

  • Team development strategies

  • Passionate and driven

  • Artistic and creative

  • Perform well in high-demand, fast paced environments

  • Goal setting/Problem solving

Timeline

General Manager

Ulta
10.2022 - Current

Experience Manager

Ulta
10.2021 - 10.2022

MANAGER

FLOYDS 99 BARBERSHOP
07.2013 - 09.2021

SELF EMPLOYED

HEADLINERS
07.2008 - 04.2013

OWNER

ENGLISH ELEGANCE
09.2004 - 05.2008

MANAGER

SMARTSTYLE
05.1999 - 07.2004

Wyvern High

Beauty / Business -

Weston Collage

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Susan Lea