SHEILA BROOKSHIRE
Fresno,CA
Summary
Highly talented, self-motivated, enthusiastic professional with more than 20 years experience in the hospitality industry with experience in marketing, training and development and delivering results based on market trends. Successes at assisting, coordinating, directing and providing training to food service personnel to perform their functions in a safe and efficient manner. I have extensive experience in industry marketing that increases business while driving profitability. Above all, maintaining client relationships and delivering quality, unparalleled customer service.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
Lazy Dog Restaurant and Bar
Fresno, CA
08.2018 - Current
- Started with this company as a server and have progressively worked my way up to Assistant General Manager during my tenure. New restaurant opening; trained and developed 100 + employees for a high volume restauran. Duties include but not limited to: PnL management of a $8 million dollar restaurant, budgets, purchasing, invoicing, accounting, training and development, scheduling, marketing, and facility management.
Operations Manager
Bowlero
Fresno, CA
03.2017 - 09.2018
- Assisted the General Manager with all aspects of the facility and its operation. In absence of the General Manager, I would assume all duties of the facility from entertainment to food and beverage. Day to day operations included but not limited to: maintaining an unwavering commitment to guest satisfaction, dedication to development of the hourly staff and facilitating a smooth operation of the business on a day to day basis.
Service Manager
Applebee's Grill + Bar
Fresno, CA
12.2014 - 02.2017
- As part of the management team, my daily tasks consisted of overseeing daily operations in order to maintain labor and food cost while delivering great quality service in a fast paced full service restaurant. Maintained thorough knowledge of full menu and beverages, supervisory duties to the hourly staff, daily reporting procedures, service techniques and guest interaction. Duties included but not limited to employee recruiting, hiring, training and development, scheduling, coaching, purchasing, inventory, food safety and education, guest satisfaction, new menu roll outs, quality control, cleanliness of the restaurant and follow up on company policy and procedures.
Education
Associate of Science - Business And Real Estate Program
Fresno City College
Fresno, CA05.2008
High School Diploma -
Linden High School
Linden, CA06.2003
Skills
- Training and Development
- Quality Leadership
- Excellent Communicator
- Accounting and Finance
- Innovative
- Experience in Microsoft Office
- Types 70 WPM
- Knowledge of Social media
- Customer Service orientated
- Deadline Driven
- Enthusiastic Team Player
- Strategic Marketing Campaigns
References
Jacob Castro (559) 679-8279
Professional/Personal
Stephanie Campanile (559)310-0610
Professional/Personal
Jeff Ward (559) 273-9417
Professional
Timeline
Assistant General Manager
Lazy Dog Restaurant and Bar
08.2018 - Current
Operations Manager
Bowlero
03.2017 - 09.2018
Service Manager
Applebee's Grill + Bar
12.2014 - 02.2017
Associate of Science - Business And Real Estate Program
Fresno City College
High School Diploma -
Linden High School