Jelani Swaby

55+hrs per week, $2.5mil avg year sales

• Led team of 30+ achieving operational excellence through effective staff training and performance management.
• Streamlined inventory management processes to enhance order accuracy and reduce waste.
• Developed and implemented customer service initiatives, improving guest satisfaction ratings significantly.
• Oversaw daily operations, ensuring compliance with health and safety regulations across all locations.
• Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence.
• Was able to create a catering flow of about 3,000 per month for our store and reaching over 40k in catering per year.
• Created and managed all budgeting materials e.g. (Order guides, cash flow, marketing budgets, P & L)

40hrs per week, $15mil avg year sales

• Analyzed sales data to optimize product placement and inventory levels.
• Developed visual merchandising strategies to enhance customer engagement and drive traffic.
• Collaborated with cross-functional teams to align merchandising efforts with marketing campaigns.
• Trained junior staff on best practices in product presentation and store layout optimization.
• Conducted market research to identify emerging trends and adjust product assortments accordingly.