Keyondra Rhoades
Madison,AL
Summary
Hospitality Manager with over 15 years of experience in the hospitality industry, known for fostering a collaborative environment that enhances guest experiences. Demonstrates expertise in budget management, staff training, and process improvement, leveraging skills in team leadership and guest relations to drive operational efficiency and innovation. Committed to implementing innovative strategies that elevate guest satisfaction and operational standards, aspiring to lead in hospitality management with a focus on excellence.
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
10
10
years of professional experience
Work History
Assistant General Manager
McNeill Hotel
03.2025 - Current
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Trained and mentored staff on customer service best practices and operational protocols.
- Implemented inventory management systems to optimize supply chain processes.
- Coordinated with department heads to align strategic goals and improve overall performance.
- Analyzed guest feedback to identify areas for improvement and drive service enhancements.
- Motivated, trained, and disciplined employees to maximize performance.
Housekeeping Manager
Hyatt Place Nashville DWNTWN
08.2023 - 01.2025
- Streamlined inventory management, cutting supply costs while maintaining high cleanliness standards. Improved room turnover time, boosting overall efficiency.
- Fostered strong interdepartmental relationships, enhancing communication between housekeeping, front desk, and maintenance. Improved guest experience.
- Implemented cost-effective inventory tracking methods, resulting in substantial reduction in supply expenses while maintaining premium cleanliness standards.
Director of Operations
Marriott East Tri-Plex
02.2020 - 06.2023
- Orchestrated cross-departmental initiatives to elevate guest satisfaction. Established partnerships with local suppliers, optimizing resource allocation.
- Conducted meticulous quality audits, ensuring consistent adherence to brand standards. Refined inventory management, minimizing waste and controlling costs.
- Spearheaded operational excellence initiatives across multiple departments, modernizing service delivery and enhancing guest experience standards.
- Streamlined resource allocation through data-driven supplier partnerships, optimizing operational costs while maintaining service quality benchmarks.
Assistant General Manager
Springhill Suites
06.2019 - 05.2020
- Implemented rigorous quality control measures, ensuring consistent cleanliness across all rooms. Conducted regular audits to maintain high standards and identify areas for improvement.
- Orchestrated preventive maintenance schedules, minimizing room downtime and maximizing revenue potential through strategic room allocation.
- Analyzed guest feedback patterns to identify service gaps and implement targeted improvements in room preparation and maintenance protocols.
- Led cross-functional initiatives between housekeeping and front desk teams to optimize room turnover and enhance guest check-in experience.
Housekeeping Manager
Marriott Marquis Chicago
08.2016 - 12.2019
- Led housekeeping team, optimising room turnover processes. Implemented quality control measures, enhancing guest satisfaction. Trained staff on efficient cleaning techniques.
- Ensured meticulous room inspections, maintaining Marriott's high standards. Developed comprehensive cleaning checklists. Monitored and replenished amenities to exceed guest expectations.
- Cultivated positive work environment, boosting team morale. Addressed staff concerns promptly, reducing turnover. Implemented recognition programme for outstanding performance.
Education
BBA - Hospitality Administration And Management
Southern New Hampshire University
Hooksett, NHAssociates Degree - BA
Ivytech Community College
Indianapolis, IN05.2022
Skills
- Budget Management (Experienced)
- Conflict Resolution (Expert)
- Staff Training (Experienced)
- Customer Service (Expert)
- Inventory Control (Expert)
- Guest Relations (Expert)
- Team Leadership (Expert)
- Operational Efficiency
- Process Improvement
- Training Development
- Performance Metrics
- Crisis Management
- Quality Assurance
- Strategic Planning
- Operations management
- Inventory control
- Staff development
Timeline
Assistant General Manager
McNeill Hotel
03.2025 - Current
Housekeeping Manager
Hyatt Place Nashville DWNTWN
08.2023 - 01.2025
Director of Operations
Marriott East Tri-Plex
02.2020 - 06.2023
Assistant General Manager
Springhill Suites
06.2019 - 05.2020
Housekeeping Manager
Marriott Marquis Chicago
08.2016 - 12.2019
Associates Degree - BA
Ivytech Community College
BBA - Hospitality Administration And Management
Southern New Hampshire University