Susan Lee
Pace,FL
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Focused Parts Professional well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 40 years of progressive experience in field.
Overview
8
8
years of professional experience
Work History
Parts Lead
Sandy Sansing CDJR
07.2022 - 07.2024
- Analyzed historical sales data to accurately forecast future demand and inform purchasing decisions.
- Enhanced inventory accuracy by implementing efficient parts tracking and organization systems.
- Expedited customer requests by providing knowledgeable assistance in locating hard-to-find or specialty parts.
- Managed warranty claims efficiently, liaising with manufacturers to expedite replacements or refunds as needed.
- Collaborated with service technicians to identify required parts for repairs, ensuring prompt completion of work orders.
- Collaborated with other departments to optimize production workflows.
Parts Manager
CDJR Crestview
02.2019 - 07.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Parts Advisor
Hill Kelly Dodge
07.2016 - 02.2019
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Assisted customers in finding appropriate parts promptly.
Education
High School Diploma -
Escambia High School
Pensacola, FL06.1979
Skills
- Good Communication
- Positive Attitude
- Teamwork and Collaboration
- Strong Work Ethic
- Punctual and Reliable
- Problem-solving abilities
- Computer Skills
- Multitasking Abilities
Timeline
Parts Lead
Sandy Sansing CDJR
07.2022 - 07.2024
Parts Manager
CDJR Crestview
02.2019 - 07.2022
Parts Advisor
Hill Kelly Dodge
07.2016 - 02.2019
High School Diploma -
Escambia High School
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