Verified
This profile is verified using an email address.
Thomas Schumacher
Green Bay,WI
Summary
Results-driven Parts Lead with a strong focus on logistics planning and operational efficiency. Proven ability to mentor teams and streamline communication for enhanced productivity.
Overview
6
6
years of professional experience
Work History
Main Shop Parts Lead
Dorsch Ford Lincoln Kia
Green Bay, WI
03.2026 - Current
- Oversaw daily parts operations, ensuring timely inventory management and order fulfillment.
- Trained and mentored junior staff on efficient parts handling and customer service protocols.
- Implemented process improvements that enhanced workflow efficiency within the parts department.
- Coordinated with vendors to maintain optimal stock levels and sourced quality replacement parts.
- Streamlined communication between service departments to improve turnaround times for parts requests.
- Contributed to increased sales revenue, upselling customers on additional products and services when appropriate.
- Developed training materials for new hires, promoting best practices in inventory control and safety standards.
Parts Specialist
Dorsch Ford Lincoln Kia
Green Bay, WI
12.2022 - 03.2026
- Managed inventory levels to ensure optimal stock availability for service and sales departments.
- Collaborated with technicians to identify and source required parts for repairs and maintenance.
- Streamlined order processing procedures, improving turnaround times for part deliveries.
- Mentored junior staff on parts identification and customer service best practices.
- Developed comprehensive knowledge of automotive parts catalogs and systems for efficient sourcing.
- Trained team members on effective communication strategies with customers regarding parts inquiries.
- Analyzed trends in parts sales, providing insights to improve inventory procurement strategies.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
Wash Technician
Dorsch Ford Lincoln Kia
Green Bay, WI
08.2021 - 12.2022
- Collaborated with team members to streamline washing processes for efficiency.
- Followed safety guidelines consistently to minimize risk during operations.
- Adapted quickly to changing work demands and priorities in fast-paced environment.
- Established rapport with customers through friendly interactions, addressing concerns promptly, and ensuring complete satisfaction with service results.
- Same duties as listed above in the previous wash technician position.
Lube Technician
Dorsch Ford Lincoln Kia
Green Bay, WI
03.2021 - 08.2021
- Performed routine oil changes and fluid checks to ensure vehicle performance.
- Conducted inspections of vehicle systems for optimal functionality and safety.
- Maintained cleanliness and organization in service area to promote efficiency.
- Assisted in training new technicians on equipment usage and safety protocols.
- Adhered to safety standards during all maintenance operations to minimize risks.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
Wash Technician
Dorsch Ford Lincoln Kia
Green Bay, WI
07.2020 - 03.2021
- Operated washing equipment to ensure vehicles met cleanliness standards.
- Applied cleaning solutions effectively for various surfaces and materials.
- Assisted in training new staff on washing techniques and safety protocols.
- Inspected vehicles post-wash for quality assurance and customer satisfaction.
- Performed pre-wash inspections to identify potential issues or customer preferences before initiating the cleaning process.
- Maintained cleanliness and organization of wash station and surrounding areas.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH04-2026
High School Diploma -
Notre Dame De La Baie Academy
Green Bay05-2020
Skills
- Warehouse organization
- Microsoft office
- Purchasing strategies
- Logistics planning
- Positive attitude
- Teamwork and communication
- Strong work ethic
- Good communication
- Problem-solving
- Attention to detail
- Following instructions
- Multitasking
Affiliations
- Experimental Aircraft Association
- International Aerobatic Club
Languages
English
Native or Bilingual
German
Elementary
Spanish
Elementary