SUSAN LEE
Spring Hill,USA
Summary
Mission-driven relationship and operations professional with a strong background in fostering trust-centered partnerships across diverse sectors. Known for compassionate communication and organizational coordination, enhancing stakeholder engagement and support initiatives. Committed to serving others through operational excellence in both nonprofit and ministry settings.
Overview
27
27
years of professional experience
Work History
Prayer Partner & Ministry Support Coordinator
Hope4America
Brentwood, TN
01.2024 - Current
- Provided emotional and spiritual encouragement to individuals and families facing crisis, illness, grief, and hardship, fostering resilience and hope.
- Respond to incoming prayer and care requests through compassionate written communication and individualized prayer support.
- Supported ministry outreach efforts by organizing communication follow-up and implementing confidential care practices, enhancing community connections.
- Assisted in maintaining supportive engagement with ministry participants and community members, strengthening relationships and fostering a sense of belonging.
Founder & Director
Unraveling Autism
Weston, FL
01.2010 - 01.2024
- Founded and led a nonprofit organization supporting families impacted by autism and neurological diagnoses.
- Built partnerships with clinics, educators, and community organizations to strengthen advocacy and support services.
- Coordinated workshops and community outreach initiatives to enhance access to family resources.
- Acted as spokesperson and liaison for autism awareness, fostering collaboration among stakeholders.
- Managed organizational communication and stakeholder engagement to strengthen community support.
Director of Business Development
Chase Paymentech
Fort Lauderdale, FL
01.2008 - 01.2010
- Managed strategic client relationships and executive communication initiatives to enhance engagement with enterprise payment solutions.
- Coordinated presentations and partner relationships to support national stakeholders' strategic objectives.
- Facilitated communication between leadership teams, clients, and strategic partners to align goals and drive collaboration.
Senior Sales Consultant
Re/Max Hometown
Weston, FL
01.2005 - 01.2008
- Coordinated client communication and transactions for high-performing real estate office, ensuring seamless operations.
- Fostered strong client relationships through responsive service and efficient operational support.
- Guided clients through purchasing and selling processes in real estate transactions.
- Developed comprehensive market analyses to inform client decision-making.
- Cultivated relationships with clients, fostering trust and loyalty over time.
International Account Manager
United Parcel Service (UPS)
Davie, FL
01.2004 - 01.2005
- Coordinated logistics communication and account support, enhancing service delivery for national and international business clients.
- Resolved sensitive operational issues with professionalism and timely follow-through, ensuring client satisfaction and retention.
- Managed international client accounts to ensure seamless service delivery.
- Coordinated cross-border logistics to optimize shipment efficiency and compliance.
- Developed strong relationships with global partners to enhance collaboration.
National Accounts Manager / Business Development Director
Rand McNally TDM
Skokie, IL
01.1999 - 01.2004
- Facilitated enterprise client relationships through effective communication, detailed reporting, and organizational coordination to enhance collaboration.
- Coordinated with cross-functional teams to ensure client satisfaction and maintain operational consistency across projects.
Education
Bachelor of Arts - Business & Political Science
University of Minnesota - Twin Cities
Twin CitiesSkills
- Ministry Coordination
- Faith-Based Outreach
- Fundraising Coordination
- CRM & Organizational Coordination
- Executive & Administrative Support
- Training & Volunteer Support
- Compassionate Client Relations
- Public-Facing Communication
- Written outreach
- Team collaboration
- Confidential communications
Additional Strengths Interests
- Autism Advocacy
- Ministry Support
- Community Engagement
- Faith-Based Outreach
- Relationship Building
- Executive Communication
- Family Support Initiatives
- Leadership Development
Community Ministry Leadership
- Community Group Participant & Facilitator, Church of the City, Franklin, TN, Present, Participate in weekly community discussions focused on biblical teaching, personal growth, and prayer support., Help foster meaningful connection, encouragement, and compassionate dialogue within group settings.
- Community Prayer & Support Groups, Franklin, TN, Ongoing, Engage in faith-centered community support, prayer gatherings, scripture study, and encouragement initiatives.
- Marriage Ministry Coordinator, First Baptist Houston, Houston, TX, Prior Service, Coordinated fellowship gatherings and support activities for married couples within church ministry programs., Assisted with communication and community-building initiatives.
Languages
Korean
Native/ Bilingual
Timeline
Prayer Partner & Ministry Support Coordinator
Hope4America
01.2024 - Current
Founder & Director
Unraveling Autism
01.2010 - 01.2024
Director of Business Development
Chase Paymentech
01.2008 - 01.2010
Senior Sales Consultant
Re/Max Hometown
01.2005 - 01.2008
International Account Manager
United Parcel Service (UPS)
01.2004 - 01.2005
National Accounts Manager / Business Development Director
Rand McNally TDM
01.1999 - 01.2004
Bachelor of Arts - Business & Political Science
University of Minnesota - Twin Cities