Susan Lewis
Arvada,CO
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
11
11
years of professional experience
Work History
Administrative Assistant | Back Office Cashiering
State of Colorado Department of Revenue
Denver, CO
08.2025 - 07.2026
- Process applications and payments for fees efficiently.
- Analyze and certify documents for compliance with Colorado statutes and policies.
- Determine appropriate actions based on submitted documents.
- Review documentation to ensure completeness and accuracy.
- Receive and verify payments, recording information into the system.
- Reconcile transactions and payments within the database.
- Scan documents for accuracy and completeness verification.
Billing Specialist II
City & County of Denver
Denver, CO
06.2022 - 05.2025
- Resolved invoicing discrepancies, ensuring accurate billing for customers.
- Conducted GIS research to address resident billing issues efficiently.
- Issued credits and refunds to maintain financial integrity.
- Collaborated with accounting to resolve resident payment disputes promptly.
- Participated in meetings with IT and management to enhance billing software performance.
- Managed correspondence for JPMorgan Chase lockbox as assigned.
- Trained new hires while providing support to current employees.
- Delivered exceptional customer service to residents and field operations
Administrative | HR
Cornerstone Staffing
Lakewood, CO
01.2016 - 01.2021
- Oversaw all operations of Lakewood office, ensuring efficient workflow and communication.
- Maintained accurate employee records and files for compliance and reference.
- Entered and updated weekly hours to support timely payroll processing.
- Delivered exceptional customer service to current companies and employees.
- Managed workman's compensation claims, facilitating resolution and compliance.
Education
Associate of Applied Science - Health Administration
Pima Medical Institute
Arizona City, AZ01-2022
Skills
- Problem resolution
- Customer service
- Office administration
- Computer proficiency
- Multitasking
- Interpersonal communication
- Task prioritization
Timeline
Administrative Assistant | Back Office Cashiering
State of Colorado Department of Revenue
08.2025 - 07.2026
Billing Specialist II
City & County of Denver
06.2022 - 05.2025
Administrative | HR
Cornerstone Staffing
01.2016 - 01.2021
Associate of Applied Science - Health Administration
Pima Medical Institute