Susan Libby

• trained seniors, children and people with mental and physical disabilities how to take the bus
• Coached trainees on best practices, providing constructive feedback to support their abilities.
• Evaluated the effectiveness of training by tracking participant progress and gathering feedback for continuous improvement.
• Assess client’s mental and or physical abilities who are applying for para transit services in person and over the phone
• Work in customer service as needed

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with clients with Developmental Disabilities in a group home setting ensuring support for program initiatives.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Managed cross-functional teams for successful project completion within deadlines and budgets.

.Community support specialist helping people with chronic mental illness to live in the community. Life skill training to help them be successful.

. Case manager helping clients with chronic mental illness to make and keep their treatment plan. Help them to access services they need to help them stay in the community.

. Crisis respite manager in a 24 hour program working with acutely mentally ill clients who were homicidal, suicidal or gravely disabled,

Asssessed and monitored people coming into the crisis respite program, and discharging them with a treatment plan.

Used my de-escalation skills, case management skills, counseling skills to help clients to get ready for discharge.