Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Mendoza

Katy,TX

Summary

Driven by a results-focused approach, I leveraged my problem-solving abilities and organizational skills at Sunnova to enhance project management efficiency and foster team collaboration. My expertise in training and mentoring, coupled with a profound understanding of solar technology, significantly contributed to surpassing project goals and elevating customer satisfaction.

Overview

6
6
years of professional experience

Work History

Travel Trainer

Sunnova
06.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Facilitated team-building exercises to foster collaboration between department members.

Solar Specialist

Sunnova
06.2022 - 06.2023
  • Maintained up-to-date knowledge of industry trends, advancements in technology, and relevant government policies to provide informed recommendations to customers.
  • Managed multiple solar projects simultaneously, ensuring on-time completion and adherence to strict safety standards.
  • Assisted in training new hires on company procedures, best practices for successful solar installations.
  • Collaborated with cross-functional teams to streamline the installation process and improve overall project management efficiency.
  • Developed strong relationships with clients by addressing concerns, answering questions, and providing ongoing support for their solar systems.
  • Contributed to a positive team atmosphere by fostering open communication, collaborative problem-solving, and continuous learning among colleagues.
  • Mentored new agents to surpass goals in alignment with brand standards.

Order Fulfillment Associate

Amazon
10.2020 - 05.2022
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

Sales Associate

Joann Fabric And Crafts
05.2020 - 10.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Party Hostess

Chuck E Cheese
08.2018 - 03.2020
  • Managed event timeline effectively, ensuring all activities occurred as planned without delays or interruptions in the schedule.
  • Completed party checklist to confirm each party received contracted elements of party package.
  • Enhanced guest experience by providing attentive service and anticipating party needs.
  • Ensured guest satisfaction through proactive communication and problem-solving during events.
  • Supervised party area and delivery of services to verify guests complied with facility safety rules.

Education

Associate of Applied Science - Accounting

Houston Community College
Houston, TX
08.2026

High School Diploma -

Katy High School
Katy, TX
05.2020

Skills

Training and mentoring

Attention to Detail

Problem-solving abilities

Organizational Skills

Team Collaboration

Professionalism

Call center experience

Product Knowledge

De-Escalation Techniques

Fluent Bilingualism

Customer Service

Team Management

Timeline

Travel Trainer

Sunnova
06.2023 - Current

Solar Specialist

Sunnova
06.2022 - 06.2023

Order Fulfillment Associate

Amazon
10.2020 - 05.2022

Sales Associate

Joann Fabric And Crafts
05.2020 - 10.2020

Party Hostess

Chuck E Cheese
08.2018 - 03.2020

Associate of Applied Science - Accounting

Houston Community College

High School Diploma -

Katy High School

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Gloria Mendoza