Susan Linton
Summary
Accomplished Senior Administrative Assistant skilled in managing office correspondence, coordinating meetings, and facilitating inter-departmental communication. Proven expertise in developing organized filing systems and maintaining schedules, driving efficiency, and achieving organizational goals.
Overview
39
39
years of professional experience
Work History
Senior Administrative Assistant
City of Chicago
Chicago, IL
02.2023 - Current
- Coordinated meetings, prepared agendas, and recorded minutes to ensure effective communication for city officials.
- Scheduled meetings, appointments, and events for executives.
- Developed and maintained schedules for office staff and city events.
- Managed office correspondence and maintained organized filing systems.
- Facilitated communication between departments and external stakeholders to streamline collaboration.
- Processed incoming requests and directed them to appropriate personnel promptly.
- Supported training initiatives for new administrative staff, enhancing onboarding experience and integration into the team.
- Provided administrative support to senior management team.
Clerk IV
City of Chicago
Chicago, IL
12.2005 - 02.2023
- Managed incoming correspondence, facilitating timely distribution to legal teams to support case processing.
- Entered data into case management systems, ensuring information accuracy and confidentiality.
- Assisted with filing and organizing legal documents in compliance with department protocols.
- Answered phones in a courteous manner while providing excellent customer service.
- Resolved customer inquiries and complaints professionally, enhancing overall client satisfaction.
CLERK IV
CITY OF CHICAGO LAW DEPARTMENT
Chicago, IL
12.2005 - 02.2023
- Acted as liaison between City and banks holding properties in trust, addressing violations and coordinating resolution of fines.
- Assisted in planning and developing database of banks managing properties in trust to streamline information retrieval.
- Executed administrative tasks to support daily operations and ensure compliance.
Election Coordinator
City of Chicago, Board of Election
Chicago, Illinois
01.2016 - Current
- The responsibilities of the Election Coordinator include:
- - Make contact with the Election Judges in your assigned precinct before Election Day and assist them in checking the voting equipment the Monday before Election Day;
- - Ensure that the polling place is accessible to voters with disabilities by following an accessibility guideline/check-off list.
- - Have extensive knowledge of the Election Day Registration procedures and direct the voter-registration activities on the e-poll book in the precinct;
- - Assist the Election Judges with various aspects of the Election Day processes and procedures including but not limited to setting up voting equipment, setting up voting booths, powering up the voting equipment, etc.;
- - Troubleshoot equipment problems and make minor repairs, such as changing the paper tape rolls;
- - Monitor consolidation of vote totals from the two balloting systems (ballot scanner and touchscreen) and the transmission of the consolidated data to the Board’s central server;
- - Assist Election Judges with completing polling place closing paperwork;
- Serve all day on Election Day from 5:00 am until all work is completed after the polls close, and until Election Judges have secured their materials and are about to leave to deliver those materials to the receiving station;
- - Pick-up of Election Day materials in the week prior to Election Day with the exact location, dates, and times to be sent to you by email;
- - Serve all precincts within a polling place; and
CUSTOMER ACCOUNT REPRESENTATIVE
CITY OF CHICAGO WATER MANAGEMENT
01.2004 - 01.2006
- Interviewed customers in person or by telephone to gather information on billing or service inquiries and complaints.
- Reviewed customers’ accounts to identify issues related to property, such as leaks, or billing discrepancies.
- Created payment plan for customers to manage their billing effectively.
- Coordinated scheduling of utility shut-offs and restorations for residential properties to ensure timely service management.
- Provided excellent customer services
TOLL CASHIER/VAULT CASHIER
CITY OF CHICAGO STREETS AND SANITATION
01.1987 - 01.2003
- Collected tolls from motorists entering and exiting the city, ensuring accurate revenue capture
- Maintained and recorded all bank deposits and receivable
- Prepared daily and monthly cash reports and reconciled batches for financial accuracy
- Processed bank reconciliations and prepared daily deposits
- Managed day-to-day cash operations and applications.
- Provided the President with daily balance reports
- Entered debit and credit memos into accounting system
- Developed a more efficient spreadsheet to balance receivables
Education
Bachelor of Science - education, psychology
ROOSEVELT UNIVERSITY
Chicago, IL05-2027
Associate of Arts - Paralegal Studies
Wilbur Wright College
Chicago, IL05-2024
Skills
- Interpersonal Skills
- Organizational Skills
- Analytical Abilities
- Technical Proficiencies
- Package routing
- Reception management
- Document preparation efficiency
- Presentation development
- Scheduling services
- Detail-oriented approach
References
Available upon request
Core Competencies
Cultivate relationships with customers, team members and management. Motivate team toward common goals, providing meaningful feedback for improvement. Make difficult decisions to achieve desired results. Exercise discretion and sound professional judgment in a trustworthy and dependable manner., Manage multiple projects in high-pressure environments while focusing on details and ensuring quality standards. Solicit input and coordinate involvement of multiple entities. Utilize resources to meet goals while reducing costs and increasing operational efficiency., Determine most viable approach to projects by surveying available data and comparing strengths and weaknesses of options. Predict potential problems and implement preventive measures. Maximize return on invested resources by identifying and seizing opportunities., Proficient in Microsoft Office 2010 (Word, Excel, PowerPoint, Outlook and Adobe).
Timeline
Senior Administrative Assistant
City of Chicago
02.2023 - Current
Election Coordinator
City of Chicago, Board of Election
01.2016 - Current
Clerk IV
City of Chicago
12.2005 - 02.2023
CLERK IV
CITY OF CHICAGO LAW DEPARTMENT
12.2005 - 02.2023
CUSTOMER ACCOUNT REPRESENTATIVE
CITY OF CHICAGO WATER MANAGEMENT
01.2004 - 01.2006
TOLL CASHIER/VAULT CASHIER
CITY OF CHICAGO STREETS AND SANITATION
01.1987 - 01.2003
Bachelor of Science - education, psychology
ROOSEVELT UNIVERSITY
Associate of Arts - Paralegal Studies
Wilbur Wright College