Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susan Cranford Locker

Chapin,SC

Summary

Award winning specialty pharmaceutical sales representative with a diverse disease state background promoting promoting MERCK branded products to a wide range of specialist and Primary Care Physicians. Therapeutic areas of expertise include diabetes, cardiovascular disease, insomnia, and respiratory. Exceeds expectations at developing and maintaining customer relationships, changing customer belief based on a challenger sales approach and innovative thinking.

Overview

31
31
years of professional experience

Work History

Executive Customer Representative

Merck
05.2001 - Current
  • Developed and implemented a strategic plan to maximize business opportunity with diverse portfolio including Cardiologist, Psychiatrist, Endocrinologist and PCPs.
  • Develop and implemented successful launch plans for following MERCK products - JANUVIA, BELSOMRA, DULERA, STEGLATRO and VERQUVO.
  • Developed collaborative-focused relationship with key stakeholders leading to addition of promoted product to large hospital formulary.
  • Selected by Regional Director to serve as Business Planner for Southeast Region (2017-2019)
  • Facilitated region level business reviews for Southeast highlighting performance and trends.
  • Provided insights to multiple marketing teams based on business analysis and territory management

Staff Physical Therapist

Medical University Of South Carolina
01.1999 - 04.2001
  • Responsible for provision of physical therapy service for long-term care patients with a variety of neurological, orthopedic, cardiopulmonary and complicated medical conditions.
  • Developed ad implemented physical therapy evaluations and formatted an interdisciplinary plan of care for th medical record to meet JCAHO standards.

Manager, Acute Rehabilitation Services

Johnson City Medical Center
12.1994 - 12.1998
  • Planned and managed a multi-million dollar budget and exceeded budget goals for 3 consecutive years.
  • Established a Developmental Care program and responsible for all developmental therapy in the Neonatal Intensive Care Unit.

Staff Physical Therapist

Johnson City Medical Center
06.1993 - 12.1994
  • Evaluated and treated patients with a traumatic brain injury, cerebral vascular accident, total joint replacement, coronary artery disease and general deconditioning.
  • Developed a recruiting and retention policy for the Rehabilitation Department.

Education

Master of Science - Health Sciences

Medical University of South Carolina
Charleston, SC
05.1993

Bachelor of Science - Physical Therapy

Medical University of South Carolina
Charleston, SC
05.1993

Master of Arts - Biology

College of Charleston
Charleston, SC
05.1993

Skills

  • Business Analysis and Planning
  • Strategic Thinker
  • Product Launch Planning
  • Clinical Trial Analysis and Interpretation
  • Virtual Interactions
  • Adaptability and Flexibility
  • Performance monitoring
  • Product knowledge
  • Sales expertise
  • Passionate and Persuasive
  • Customer relationship management
  • Data analysis

Accomplishments

    Vice President Award (top 10%) 2005,2013,2014,2015,2016 - Hall of Fame Member

    Vice President Directors Award (Top 20%) 2002, 2007

    Peer Nominated E3 Award 2015, 2016, 2018. 2019

    GREAT Award (GRIT, Recognition, Execution, Adaptability, Team) 2018, 2019

    MVP (Most Valuable Peer) 2018,2019

Timeline

Executive Customer Representative

Merck
05.2001 - Current

Staff Physical Therapist

Medical University Of South Carolina
01.1999 - 04.2001

Manager, Acute Rehabilitation Services

Johnson City Medical Center
12.1994 - 12.1998

Staff Physical Therapist

Johnson City Medical Center
06.1993 - 12.1994

Master of Science - Health Sciences

Medical University of South Carolina

Bachelor of Science - Physical Therapy

Medical University of South Carolina

Master of Arts - Biology

College of Charleston

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Susan Cranford Locker