Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Susan Longo

Louisville,KY

Summary

Customer service professional with 8 years of experience handling clerical and administrative duties. Punctual and hardworking individual commended for high level of accountability and accuracy with a history of meeting company needs to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Target
Louisville, KY
03.2023 - Current
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Pharmacy Technician

Walgreens
Louisville, KY
05.2015 - 11.2022
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Education

Associate of Science - Accounting

University of Louisville
Louisville, KY

Skills

  • Proficient in Excel (Pivot Tables, Advanced Formulas, Power Query, Cell Formatting)

References

  • Daniel Hullings (Target Store Manager) 859-612-7753
  • Nick DeSantis (Walgreens Pharmacist) 631-355-0648

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Target
03.2023 - Current

Pharmacy Technician

Walgreens
05.2015 - 11.2022

Associate of Science - Accounting

University of Louisville

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Susan Longo