Delight Opoku Chambers
Microsoft Excel Specialist
Westerville,OH
Summary
Passionate and dedicated Customer Service Representative and Microsoft Excel Specialist with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
DUNBURY SENIOR LIVING
Westerville, OH
06.2018 - 12.2022
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed effective relationship with call center departments through clear communication.
- Provides high level of customer service for incoming calls
- Assisted customer with making payments or establishing payment plans to bring accounts current.
STNA
RIGHT@HOME, HEALTH AGENCY
Columbus, Ohio
05.2019 - 06.2022
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Recorded patient conditions and vital signs before and after medical operations.
- Performed inventory by monitoring expiration of medical supplies and medications.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Teacher
GHANA EDUCATION SERVICE
HO, GHANA,WEST AFRICA
07.2014 - 02.2018
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Graded projects, exams and assignments to track student progression.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Identified and document learning achievements.
- Prepared and graded subject tests for students.
Education
CERTIFICATE - MICROSOFT EXCELL
Colombus Literacy Council
Columbus, OHCERTIFICATE - Customer Service And Sales Specialist
NRF FOUNDATION RISEUP
Columbus, OH04.2033
Certificate - STNA
Buckeye Health Agency
Columbus, OH05.2018
Associate Degree - Basic Education
Collage Of Education
Cape Cost, Ghana West Africa07.2014
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Customer Data Confidentiality
- Microsoft Excel
- Graphical Data
- Cell References
- Computer Proficiency
- Teamwork
- Organization skill
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Support
- Multitasking and Prioritization
- De-escalation Techniques
- Courteous with Strong Service Mindset
- Leadership
- Data Entry
- Problem Solving
- Quality Control
- Adaptive Team Player
- Business Development Understanding
- Microsoft Office Expertise
- Cell Formatting
- Spreadsheet
- Microsoft Excel
- Tables
- Graphical Data
- Cell References
- Formulas
- Cell Formatting
- Charts
- Workbook
- Office Equipment Proficiency
Certification
- ACE - Microsoft Excel Certified Expert.
- Customer Service Representative and Sales Specailist
Timeline
STNA
RIGHT@HOME, HEALTH AGENCY
05.2019 - 06.2022
Customer Service Representative
DUNBURY SENIOR LIVING
06.2018 - 12.2022
Teacher
GHANA EDUCATION SERVICE
07.2014 - 02.2018
CERTIFICATE - MICROSOFT EXCELL
Colombus Literacy Council
CERTIFICATE - Customer Service And Sales Specialist
NRF FOUNDATION RISEUP
Certificate - STNA
Buckeye Health Agency
Associate Degree - Basic Education
Collage Of Education