Susan Lowery
Douglasville,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Military Freight Broker and Dispatch
J.H Rose Logistics LLC
El Paso, Tx (work Remote)
08.2014 - Current
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Implemented innovative tracking systems to ensure timely and accurate shipment updates for clients.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Tracked shipments and trucks out on deliveries.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Tender entry in TEAMS using Global Freight Management
Military Freight Broker and Dispatch
USA 1 Logistics LLC
Marietta, GA
02.2010 - 06.2014
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tender entry in TEAMS using Global Freight Management
Education
Medical Assistant Certificate - Medical Assistant
Ultrasound Diagnostics School
New York, NY03.2002
High School Diploma -
Our Saviour Lutheran School
Bronx, NY06.1999
Skills
- Account Management
- Deadline Management
- Rate Negotiation
- Transportation Management Systems
- Cold-Calling
- Data Entry
- Price Quoting
- Shipment Tracking
- TEAMS
Timeline
Military Freight Broker and Dispatch
J.H Rose Logistics LLC
08.2014 - Current
Military Freight Broker and Dispatch
USA 1 Logistics LLC
02.2010 - 06.2014
Medical Assistant Certificate - Medical Assistant
Ultrasound Diagnostics School
High School Diploma -
Our Saviour Lutheran School