Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susan Lynch

Platteville,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

41
41
years of professional experience

Work History

Coach(Manager)

Wal-Mart Supercenter
Platteville, WI
07.1991 - Current
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Secretary

Town And Country Tires
Platteville, WI
05.1998 - 12.1999
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Recorded expenses and maintained accounting records.

Bartender

Elks Lodge 1460
Platteville, WI
04.1992 - 04.1994
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Consulted with managers to organize special events and promotions.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.

Cashier/Cook

E-Z Shop
Platteville, WI
03.1987 - 05.1993
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Education

Pre K-4

U-W Platteville
Platteville, WI

High School Diploma -

Platteville High School
Platteville, WI
06.1989

Skills

  • Flexible and Adaptable
  • Flexible & Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-motivated professional
  • Active Listening
  • Decision Making
  • Responsible
  • Teambuilding
  • Leadership
  • Organization and Time Management

Accomplishments

  • Supervised team of 50 staff members.

Timeline

Secretary

Town And Country Tires
05.1998 - 12.1999

Bartender

Elks Lodge 1460
04.1992 - 04.1994

Coach(Manager)

Wal-Mart Supercenter
07.1991 - Current

Cashier/Cook

E-Z Shop
03.1987 - 05.1993

Pre K-4

U-W Platteville

High School Diploma -

Platteville High School

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Susan Lynch