Susan Maldonado Raime
Brentwood,NY
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
10
10
years of professional experience
Work History
Shift Manager
Wendy's
Brentwood, NY
12.2016 - Current
- Trained and mentored team members on best practices and customer service techniques.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Implemented inventory control measures, reducing waste and improving stock management.
- Enhanced customer satisfaction through effective conflict resolution and prompt service recovery.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Supervised daily operations, ensuring adherence to company standards and protocols.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
Education
High School Diploma -
Teresa Gonzales De Fanning
Lima, Peru12-1998
Skills
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Punctual and reliable
- Energetic and enthusiastic
- Training and mentoring
- Team development
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Inventory control
- Inventory controls
- Teamwork
- Quality control
Timeline
Shift Manager
Wendy's
12.2016 - Current
High School Diploma -
Teresa Gonzales De Fanning