Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Susan Malone

Clearwater

Summary

Compassionate Patient Care Technician known for high productivity and efficient task completion. Skilled in patient monitoring, vital signs measurement, and post-operative care. Excel in communication, empathy, and teamwork, ensuring optimal patient care and support.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Unit Secretary

BayCare. Villa 3
Clearwater
03.2025 - Current

Staffing, answering phone calls, coordinating admissions and discharges, and informing the nurse and tech of assigned admissions as soon as possible. Updating charts and whiteboard. Proactive with equipment in need of repair. Informing nurses of doctors on the unit by group text created every morning.

  • Monitored unit supply levels and notified management of ordering needs.

PCT

BayCare PACU
Clearwater
09.2024 - 03.2025
  • Connecting the patient to the monitor, checking blood glucose, and applying SCDs. Anticipating nurse's needs. Discharging patients or returning inpatients to their room. Stocking, preparing bays in pre-op for the next patient. Assisting pre & post nurses if neccessary

PCT

BayCare Villa 3
Clearwater
07.2023 - 09.2024
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored and documented vital signs for multiple patients.
  • Collaborated with nurses to implement care plans effectively.
  • Maintained cleanliness and organization of patient care areas.
  • Educated patients on health management and wellness practices.
  • Communicated patient concerns to healthcare team promptly.
  • Ensured proper handling of medical equipment and supplies safely.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Provided direct patient care and assistance to healthcare team members.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Provided emotional support for patients and families during difficult times.
  • Promoted patient satisfaction by assisting with bathing, dressing, and exercising.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Restocked unit frequently with necessary medical supplies.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Managed multiple tasks simultaneously while maintaining attention to detail.

PCT

BayCare Alliant
Clearwater
08.2022 - 07.2023
  • Provided direct patient care and support under nursing supervision.
  • Assisted with daily living activities and personal hygiene for patients.
  • Monitored vital signs and reported changes to healthcare staff.
  • Maintained cleanliness and organization in patient rooms and common areas.
  • Documented patient information accurately in electronic health records.
  • Responded promptly to patient calls and needs throughout shifts.
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Helped create a safe environment by following infection control policies.

Cashier

Publix
Jacksonville
06.2020 - 06.2022
  • Responsibilities include greeting customers, scanning items, bagging, answering questions & collecting payment.

PCT Flex/Float Pool PRN

Mayo Clinic
Jacksonville
02.2021 - 06.2021
  • Responsibilities include performing all PCT roles under the supervision of an RN on the unit assigned by staffing office.
  • Mayoclinic.org

PCA/CNA

Albany Medical Center
Albany
09.2019 - 02.2020
  • Responsibilities included checking patients in, recording weight, height, vitals. Preparing sites & performing EKG's pre & post procedure.
  • Amc.edu

PCT

Mayo Clinic Hospital
Jacksonville
09.2018 - 08.2019
  • PCT on the cardiovascular unit caring for transplant patients and other cardiac related issues including LVADs, chest tubes, wound vacs, pacemaker, post cath, under the supervision of an RN. Taking vitals, keeping accurate records of I's & O's. Assisting patients with ADL's. Proficient with Epic.
  • Mayoclinic.org

Suite Attendant

Legend's Hospitality
Tampa
02.2017 - 02.2018
  • Responsibilities included attending to guest of the luxury suites during Yankee spring training. Delivering food and beverages, maintaining a clean environment, providing excellent customer service.

Certified Nursing Assistant/PCT

Tampa General Hospital
Tampa
08.2017 - 12.2017
  • Responsible for supporting nursing staff on the ICU step-down unit. Duties included diagnostics tasks, ADL's (feeding, re-positioning, bathing, documenting all input and output on patients chart) Assisting with dressing changes.
  • Tgh.org

Certified Nursing Assistant/PCT

Mease Countryside Hospital
Safety Harbor
03.2012 - 05.2015
  • PCT on the Stroke/Telemetry unit, under the direction of an RN. Duties including taking vital signs, checking blood glucose, ADL's. Maintaining a clean and clutter free room, changing bed linens daily. Charting accurate records of vital signs, I's & O's and all other important information regarding patient care. I also floated to many units including ortho, L & D, oncology, ICU, progressive cardiac unit & med/surge.
  • Baycare.org

Skills

  • Patient monitoring and charting
  • Mobility assistance
  • Communication skills
  • Electronic medical records
  • Dependability
  • Patient hygiene care
  • HIPAA compliance

Certification

• 01/01/12 - 03/01/12, BayCare, EAYL PCT Course, Patient Care Tech
• 05/31/17 - Present, State of Florida/Department of Health, Certified Nursing Assistant License # CNA 350044, 05/31/26
• 07/16/17 - Present, American Heart Association, Basic Life Support for Health Care Providers, renewed every 3 months

Timeline

Unit Secretary

BayCare. Villa 3
03.2025 - Current

PCT

BayCare PACU
09.2024 - 03.2025

PCT

BayCare Villa 3
07.2023 - 09.2024

PCT

BayCare Alliant
08.2022 - 07.2023

PCT Flex/Float Pool PRN

Mayo Clinic
02.2021 - 06.2021

Cashier

Publix
06.2020 - 06.2022

PCA/CNA

Albany Medical Center
09.2019 - 02.2020

PCT

Mayo Clinic Hospital
09.2018 - 08.2019

Certified Nursing Assistant/PCT

Tampa General Hospital
08.2017 - 12.2017

Suite Attendant

Legend's Hospitality
02.2017 - 02.2018

Certified Nursing Assistant/PCT

Mease Countryside Hospital
03.2012 - 05.2015
Susan Malone