Susan Marie Gates
Columbus,OH
Summary
Accomplished professional with experience that includes recruiting, talent acquisition, relationship building, client retention, and luxury hospitality with expertise gained in aviation, retail, and professional sports environments. Talents include ability to relate to clients and candidates and gain long term relationships. Effective team leader with exceptional visionary focus; lead high-performing teams by developing strategic plans that achieve targeted results.
Overview
23
23
years of professional experience
Work History
Senior Recruiter
Crawford Hoying
07.2022 - Current
- Manage all aspects of the Recruiting Life Cycle
- Source candidates through varies platforms (LinkedIn, Indeed)
- Conduct Phone Screens for all Product Managers and Program Directors
- Work with VP and C Level executives to find best talent to meet their needs.
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
Corporate Recruiting Coach
Jeff Wyler Automotive
04.2021 - 06.2022
- Manage all aspects the Recruiting Life Cycle
- Sourced, interviewed and evaluated candidates
- Skilled at phone screen and interview best practices
- Created a positive candidate experience during all stages
- Worked closely with hiring managers to find best candidates to meet their hiring needs
- Skilled in ATS software (Greenhouse) and Sourcing Platforms (LinkedIn Recruiting, Indeed).
Premium Experience Manager
Columbus Blue Jackets
07.2018 - 02.2021
- Manage all aspects of client relationships as well as manage the Premium Experience Team
- Built relationships with top C level executives and local businesses
- Closed $500,000 in revenue from my current client renewals
- Consistently exceed client expectations by providing exceptional service
- Manage over 50 client account relationships
- Manage and oversee a $1.5 million dollar book of business.
Owner/General Manager
Three Dog Bakery
07.2008 - 01.2018
- Developed business growth and product selection / marketing strategies that resulted in annual revenue growth from $150,000 to almost $300,000 over 10-year period
- Maximized profitability by controlling costs and creating relationships with local vendors and suppliers
- Created loyal customer following through social media marketing and coordination of large-scale events.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
Initial Cadre Flight Attendant
Skybus Airlines
02.2007 - 07.2007
- Hired as 1 of 13 Flight Attendants to assist in certifying airline as 121 Commercial Carrier with FAA
- Played vital role in writing, developing, and implementing policies and procedures used in daily flight operation
- Trained new flight attendants and conducted live training flights with FAA instructors to demonstrate use of policies and procedures to handle simulated in-flight situations.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Corporate Flight Attendant
Flight Options, L.L.C.
12.2003 - 02.2007
- Ensured comfort and safety of ultra-wealthy and high profile passengers aboard 135 Corporate Aviation Carrier and Bombardier Challenger Aircraft with 12-person capacity as member of Inflight Services Department consisting of 30 Flight Attendants
- Catered to passengers' requests and needs on domestic and international flights
- Assisted with development and implementation of flight attendant training program, which included policies and procedures setup
- Spearheaded reorganization of stock lockers, which eliminated thousands of dollars in waste and improved productivity
- Researched clients prior to flights to gain knowledge of food and beverage preferences, as well as passenger work projects to facilitate relevant conversation
- Provided in-flight services to high profile personalities that included movie stars, professional athletes and politicians.
- Ensured safety and comfort of customers onboard aircraft.
- Delivered food and beverage service, reading material and other in-flight services.
Flight Attendant
American Airlines
05.2000 - 07.2003
- Served in role of airline ambassador by providing extraordinary service
- Performed pre-boarding security checks of aircraft, passengers and carry-on baggage
- Provided support to other crewmembers and leadership, direction, and assistance to passengers
- Conducted pre-flight safety checks of cabin area
- Ensured proper storage of passengers' carry-on baggage
- Advised passengers and confirmed compliance with safety regulations and procedures
- Served and sold food, snacks, and alcoholic / non-alcoholic beverages
- Stocked galley with food and serving items prior to flights
- Documented and filed inventory and trip reports
- Took action to maximize passenger and crew safety during unusual conditions such as decompression, turbulence, mechanical malfunction, medical emergencies, or unlawful acts by passengers.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Education
Bachelor of Arts in English Literature and Marketing -
Mount Vernon Nazarene College
Mount Vernon, OHSkills
- Relationship Management
- Client Retention
- Aviation Experience
- Recruiting
- Effective Communication
- Talent Acquisition
- Event Planning
- Food and Beverage Preparation and Presentation
- Customer Service
Training
Crewmember Emergency Training (FACTS) Sales and Service Training (Skybus Airlines) Check Airmen Instructor Training (OE Instructor)
Timeline
Senior Recruiter
Crawford Hoying
07.2022 - Current
Corporate Recruiting Coach
Jeff Wyler Automotive
04.2021 - 06.2022
Premium Experience Manager
Columbus Blue Jackets
07.2018 - 02.2021
Owner/General Manager
Three Dog Bakery
07.2008 - 01.2018
Initial Cadre Flight Attendant
Skybus Airlines
02.2007 - 07.2007
Corporate Flight Attendant
Flight Options, L.L.C.
12.2003 - 02.2007
Flight Attendant
American Airlines
05.2000 - 07.2003
Bachelor of Arts in English Literature and Marketing -
Mount Vernon Nazarene College
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