Susan Mathison
Dallas,GA
Summary
Dedicated employee who handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in interpersonal relations and attention to detail. Knowledgeable in information concerning email and computer software.
Overview
29
29
years of professional experience
Work History
Inside Sales Representative
Builders FirstSource
Marietta, GA
08.2019 - 12.2023
- Examined records and papers to verify warranty and service contract coverage.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Documented and scoped actions taken to resolve issues after service calls.
- Researched past orders for supplies and materials to satisfy customer needs.
- Prioritized handling of service orders
- Coordinated timing of shipments with construction schedules and needs for multiple locations simultaneously.
- Applied industry knowledge to customer needs
- Estimated cost of materials for small projects
- Tracked and maintained orders for timely delivery
Customer Service Representative (Temp Job)
Casteel Heating, Air, Plumbing, & Electrical
Marietta, GA
05.2019 - 08.2019
- Assisted customers with product selection, ordering and billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Established time lines for product delivery and customer service
Preschool Teacher
County Line United Methodist Church Preschool
Acworth, GA
05.2015 - 05.2017
- Built and maintained positive relationships with students, parents and teaching staff.
- Monitored student behavior to ensure compliance with rules and expectations set forth by school administration.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Enhanced sensory abilities by giving children access to numerous textures and shapes.
Receptionist, Data Entry
Poseidon Forwarding Company
Marietta, GA
01.2001 - 12.2001
- Entered data into various computer systems accurately and promptly.
- Communicated information and transmitted documents to customers through email, mailings or facsimile machine.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled and confirmed appointments.
- Tracked containers from port to destinations.
Medical Records Clerk, Switchboard Operator
Northwest Georgia Oncology
Marietta, GA
09.1999 - 01.2001
- Organized patient charts, gathered medical histories, lab results and consents.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Tracked and processed release of information requests.
- Consolidated diverse medical records.
- Managed release of information requests and identified requestors as patient, relation or provider.
Cashier, Customer Service Representative
Publix
Marietta, GA
12.1994 - 07.1999
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Collected payments and provided accurate change.
- Assisted in back cash office daily activities, counting cash tils, and verifying deposits
- Assisted pricing coordinator by keeping tags and marketing current
- Served as a Front End Supervisor, oversee cashiers and baggers
Education
High School Diploma -
Joseph Wheeler High School
Marietta, GA06-1996
Buisness Management
Kennesaw State University (3 years)
Kennesaw, GABusiness Administration and Management
Gordon State College
Barnesville, GASkills
- Service Estimates
- Computer Skills
- Customer Service
- Documentation and Reporting
- Price Quoting
- Data Entry
- Clerical Support
- Complaint Resolution
- Data Processing
- Attention to Detail
- Account Management
- Handling Customer Complaints
- Order Fulfillment
- Multitasking and Organization
Timeline
Inside Sales Representative
Builders FirstSource
08.2019 - 12.2023
Customer Service Representative (Temp Job)
Casteel Heating, Air, Plumbing, & Electrical
05.2019 - 08.2019
Preschool Teacher
County Line United Methodist Church Preschool
05.2015 - 05.2017
Receptionist, Data Entry
Poseidon Forwarding Company
01.2001 - 12.2001
Medical Records Clerk, Switchboard Operator
Northwest Georgia Oncology
09.1999 - 01.2001
Cashier, Customer Service Representative
Publix
12.1994 - 07.1999
High School Diploma -
Joseph Wheeler High School
Buisness Management
Kennesaw State University (3 years)
Business Administration and Management
Gordon State College