Summary
Overview
Work History
Education
Skills
Timeline
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Susan Maxwell

Zanesville,OH

Summary

Dynamic professional with a proven track record at Amazon and Paul Mitchell Ohio, adept in warehouse safety and fostering customer relationships. Skilled in package handling and team leadership, I've effectively increased operational efficiency and customer satisfaction. Committed to continuous learning and problem-solving, I excel in fast-paced environments, driving productivity and team success.

Overview

30
30
years of professional experience

Work History

OutBound Dock Associate

Amazon
08.2017 - Current
  • Assisted in training new hires on dock procedures, safety protocols, and company policies.
  • Cross-trained in Trans and VRETS areas to contribute to team success.
  • Use correct handling procedures to minimize risk of damage to items.
  • Contribute to a clean work environment by maintaining the cleanliness of the dock area during shifts.
  • Promote a safe work environment through strict adherence to OSHA regulations and company guidelines.
  • Pitch in to assist in other dock-related tasks to complete work on time and running smoothly.
  • Ship material and perform boxing, packing, labeling, and preparation of related documents.
  • Assemble pallets and Go-Carts for secure transportation of materials.
  • Currently a Learning Ambassador.

Owner

HairDo Crew (Hair Salon)
03.2007 - 12.2018


  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Interacted well with customers to build connections and nurture relationships.

Director of Operations

Paul Mitchell Ohio
10.1994 - 07.2007
  • Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma -

Maysville High School
Zanesville, OH
05-1977

Skills

  • Customer service and assistance
  • Package handling
  • Warehouse safety
  • Loading and unloading
  • Workplace cleanliness
  • Heavy lifting
  • Pallet jack operation
  • Scanning tools
  • Labeling packages
  • Dock operations support
  • Willing to learn
  • Teamwork
  • Problem-solving

Timeline

OutBound Dock Associate

Amazon
08.2017 - Current

Owner

HairDo Crew (Hair Salon)
03.2007 - 12.2018

Director of Operations

Paul Mitchell Ohio
10.1994 - 07.2007

High School Diploma -

Maysville High School

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Susan Maxwell