SUSAN MAYERS
SAN ANTONIO
Summary
Presale Readiness Project Manager with 3 years of experience in healthcare sales support, adept at leveraging data analysis and strategic planning to enhance project outcomes. Demonstrates exceptional project coordination and relationship-building skills, ensuring timely and effective communication with stakeholders. Passionate about driving innovation and optimizing processes to achieve organizational goals in a dynamic environment. Reliable senior analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a several-year background providing strategic analysis services to businesses.
Overview
6
6
years of professional experience
Work History
Presale Support Senior Analyst
Cigna Healthcare
03.2024 - Current
- Prepare accurate quotes for medical, dental, vision plans using proprietary systems.
- Collaborate with sales managers to identify and maximize business opportunities.
- Ensure timely completion of RFP process, meeting company turnaround times.
- Request and analyze sales reports using Salesforce for informed decision-making.
- Communicate effectively with partners to gather information for accurate proposals.
- Remote
Sales Administration Senior Intake Analyst
Cigna Healthcare
11.2022 - 04.2024
- Coordinate sales projects and assist hubs, enhancing workflow and communication.
- Facilitate document filing and information handling, ensuring compliance and security.
- Deliver high-quality work promptly, contributing to team efficiency and satisfaction.
- Run Geo and Disruption Reports, providing critical insights for strategic decisions.
- Support AON RFP processes, aiding in successful proposal submissions.
- Remote
Sales Support Specialist Analyst
Cigna Healthcare - ProUnlimited
07.2022 - 11.2022
- Managed document filing and proprietary info handling, ensuring compliance and accuracy.
- Coordinated sales projects, enhancing team efficiency and achieving project goals.
- Delivered high-quality work on time, supporting team and management in achieving targets.
- Participated in meetings, fostering collaboration for improved solutions and quality.
- Distributed communications, optimizing internal and external customer engagement.
- Remote
Senior Process Executive - Data
Cognizant Technology Solutions -
Remote
01.2022 - 07.2022
- Analyzed NSA reports using Excel to provide executive insights.
- Streamlined pricing processes, enhancing operational efficiency.
- Collaborated on Air Ambulance IDR for effective claim settlements.
- Monitored BOT processes to maintain accurate pricing.
- Resolved claim adjustments, optimizing processing flow.
- Processed and priced 1,000 professional claims daily with 99% accuracy.
- Created pivot tables and actionable insights through data analysis techniques.
- Identified barriers, driving 20% increase in system adoption and user satisfaction.
- Working on multiple projects assigned by the director.
Licensed Medicare Insurance Agent
National General Insurance Company
Remote
01.2021 - 01.2022
- Assisted individuals in identifying optimal insurance solutions, specializing in Medicare coverage year-round.
Collaborated within a vast network of independent agents to enhance client service.
Maintained focus on customer needs, ensuring tailored insurance recommendations.
Completed prelicensing stage and acquired life and health license for insurance provision.
Presale Analyst /U500 Select Team
Contractor with Cigna Collabera
Remote
06.2020 - 11.2020
- Generated precise quotes for medical, dental, and vision plans utilizing proprietary systems.
Worked alongside sales managers to uncover and leverage new business opportunities.
Met company turnaround times by completing RFP processes promptly.
Analyzed Salesforce sales reports to support strategic decision-making.
Coordinated with partners to collect vital data for accurate proposal development.
Complex Claims Specialist
NTT Data Specialist
Plano
02.2020 - 05.2020
- Processed complex healthcare claims efficiently through effective problem-solving and analytical skills.
Achieved productivity and quality targets while ensuring accuracy in claims handling.
Utilized HRP systems and various computer platforms for seamless claim navigation.
Adhered to regulatory standards, including HIPAA, during all aspects of claims processing.
Presale Consultant
Contractor Worker Mindlance per Cigna
Plano
07.2019 - 11.2019
- Prepared medical, dental, and vision quotes using Cigna rating systems.
Ensured accuracy of information and opportunities in Salesforce.com.
Coordinated report requests from various matrix partners to finalize quotes.
Facilitated RFP workflow through proactive communication with internal and external customers.
Managed RFP process, ensuring timely submission of accurate proposal data.
Developed relationships with matrix partners to enhance collaboration.
Supported New Business Managers in benefit optimization initiatives.
Participated in special projects aimed at improving processes and increasing employee engagement. - Under U100 process and testing as project initially started.
Education
Associates - Business Administration
University of Phoenix-Arizona
Remote06.2025
Assoc - Medical Office Specialist & Medical Assistant
Kaplan College
Arlington02.2016
GED -
Alice High School
Alice, TX11.1995
Skills
- Data analysis and interpretation
- Strategic planning
- Project coordination
- Presentation skills
- Time management
- Relationship building
- Problem solving
- Critical thinking
- Technical writing
- Analytical thinking
- Data management
- Salesforce proficiency
- Knowledge sharing
- Business intelligence strategies
- Natural language processing expertise
- Organizational skills
- Continuous improvement initiatives
- Team building activities
- Statistical analysis techniques
- Multitasking abilities
- Reliability and dependability
Timeline
Presale Support Senior Analyst
Cigna Healthcare
03.2024 - Current
Sales Administration Senior Intake Analyst
Cigna Healthcare
11.2022 - 04.2024
Sales Support Specialist Analyst
Cigna Healthcare - ProUnlimited
07.2022 - 11.2022
Senior Process Executive - Data
Cognizant Technology Solutions -
01.2022 - 07.2022
Licensed Medicare Insurance Agent
National General Insurance Company
01.2021 - 01.2022
Presale Analyst /U500 Select Team
Contractor with Cigna Collabera
06.2020 - 11.2020
Complex Claims Specialist
NTT Data Specialist
02.2020 - 05.2020
Presale Consultant
Contractor Worker Mindlance per Cigna
07.2019 - 11.2019
Associates - Business Administration
University of Phoenix-Arizona
Assoc - Medical Office Specialist & Medical Assistant
Kaplan College
GED -
Alice High School
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