Amruta Deshpande
Charlotte,NC
Summary
Experience professional with strong background in data analysis, customer support and risk analysis. Skilled in utilizing Excel for data analysis, improving process efficiency, and fostering effective team collaboration. Committed to enhancing data quality and delivering outstanding partner support, aiming for excellence in every project.
Highly motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Presale Support Analyst
Cigna
Charlotte, NC
08.2024 - Current
- Showing expertise in handling quote requests.
- Improved Salesforce data quality, ensuring accuracy and reliability for decision making processes.
- Generate quotes for medical, dental, and vision rates.
- Manage the RFP (Request for Proposal) process, report results, and meet submission turnaround times.
- Delivered targeted sales support for individual cases.
- Ensured timely submission of comprehensive proposal data.
- Demonstrated strong analytical skills with keen attention to detail.
- Effectively managed tasks independently and collaboratively.
- Demonstrated strong technical skills using Outlook, Excel, and Word.
- Monitored and validated data collected throughout analysis stages.
- Maintained current and accessible data through efficient file organization.
Intake Analyst
Cigna
Charlotte, NC
01.2023 - 08.2024
- Reviewed and analyzed applications for eligibility to determine the next steps in the process.
- Organized and maintained detailed records of all inquiries and client information.
- Developed intake forms, questionnaires, and other documents to facilitate data collection.
- Developed reports summarizing program activities for management review.
- Assisted with the development of policies and procedures related to intakes processes.
- Maintained confidentiality according to organizational standards when dealing with sensitive information.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Maintained accurate and up-to-date records of client interactions and services provided.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
- Coordinated the intake process, ensuring all required documentation was collected and processed.
Customer Service Representative
Express-Scripts
Charlotte, NC
06.2021 - 01.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Operations Manager
Marathi Masala
Charlotte, NC
12.2018 - 01.2021
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Conducted cost analysis to optimize budgeting and financial planning for projects.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Client Relationship Manager
Elevate K-12
Chicago, IL
01.2018 - 11.2018
- Maintained accurate records of client interactions and transactions.
- Resolved complex issues between customers and internal teams in a timely manner.
- Monitored customer feedback to identify areas for improvement in service quality.
- Conducted regular meetings with clients to discuss their current requirements.
- Created detailed reports on customer relations activities and performance metrics.
- Analyzed data from surveys and other sources to determine customer satisfaction levels.
- Assisted in the development of marketing strategies aimed at increasing customer loyalty.
- Advised senior management on best practices related to client relationship management.
Teaching Assistant
Rogers Public Schools
Rogers, AR
11.2014 - 10.2017
- Assisted teachers in creating lesson plans and providing instructional materials.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
- Graded assignments, tests and papers according to teacher instructions.
- Provided one-on-one support for special needs students.
- Organized educational activities such as field trips and assemblies.
- Facilitated small group instruction sessions on various topics.
- Monitored student progress by keeping detailed records of academic performance.
- Instructed students individually or in groups to reinforce learning concepts.
- Assisted with the development of Individual Education Plans.
- Encouraged students to take an active role in their own learning process.
- Developed positive relationships with parents and guardians of students.
Education
Bachelor of Science - Computer Science
Shivaji University, Kolhapur MH
India06-1999
Skills
- Salesforce proficiency
- Risk analysis
- Process improvement
- Complex Problem-solving
- Team leadership
- Attention to detail
- Time management
- Workflow Analysis
- Information gathering
- MS Excel
- Critical thinking
- Data research and validation
- Evidence-based decision making
- Team collaboration and leadership
- Documentation and reporting
- Relaying complex information
- Verbal and written communication
- Regulatory compliance
- Analytical thinking
Certification
- Office
- Excel
- VB+
- C+
Timeline
Presale Support Analyst
Cigna
08.2024 - Current
Intake Analyst
Cigna
01.2023 - 08.2024
Customer Service Representative
Express-Scripts
06.2021 - 01.2023
Operations Manager
Marathi Masala
12.2018 - 01.2021
Client Relationship Manager
Elevate K-12
01.2018 - 11.2018
Teaching Assistant
Rogers Public Schools
11.2014 - 10.2017
Bachelor of Science - Computer Science
Shivaji University, Kolhapur MH