Susan McKeone
Mandeville,LA
Summary
Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.
Overview
2021
2021
years of professional experience
Work History
Billing Specialist
Atlanticare Regional Medical Center
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
System Analyst
Atlanticare Regional Medical Center
10.2000 - 10.2020
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Enhanced collaboration between IT teams by standardizing communication protocols around system requirements, project progress updates, and change management processes.
Secretary and Transcriptionist
Bacharach Rehabilitation Center
03.1999 - 09.2000
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Na -
Mainland Regional
Linwood, NJSkills
Transcription, building systems, troubleshooting
Timeline
System Analyst
Atlanticare Regional Medical Center
10.2000 - 10.2020
Secretary and Transcriptionist
Bacharach Rehabilitation Center
03.1999 - 09.2000
Billing Specialist
Atlanticare Regional Medical Center
Na -
Mainland Regional
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