Susan McLaughlin
Houlton
Summary
Dynamic Radiology Department Manager with over 30 years of experience in operations, staff training, and regulatory compliance. Proven ability to lead teams, enhance patient care, and implement technological upgrades in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Radiology Department Manager
Houlton Regional Hospital
Houlton
09.1993 - 05.2024
- Oversaw daily operations for patient care and departmental functions.
- Coordinated staff schedules to maximize coverage and operational efficiency.
- Trained new employees on departmental protocols and safety measures.
- Conducted regular evaluations of staff performance with constructive feedback.
- Maintained records for regulatory compliance audits, ensuring accuracy.
- Resolved customer complaints promptly to uphold client relationships.
- Collaborated with multiple departments to facilitate seamless operations.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Updated the department to CR equipment, along with bringing in PACS throughout the hospital.
- Installed 3D mammography in the department.
- Collaborated with radiologists to enable all to work remotely.
- Coordinated and implemented an upgrade with Meditech for the Radiology system upgrade.
Education
Associate of Science - Radiology Technology
Eastern Maine Vocational Technical Institute
Bangor, ME05-1978
Skills
- Department operations
- Staff training
- Regulatory compliance
- Equipment management
- PACS administration
- Customer relationship management
Affiliations
- Vice Chairperson of RSU 29 School Board. Board Member for last 10 years.
- Past member of Region Two School Board for 5 years
Timeline
Radiology Department Manager
Houlton Regional Hospital
09.1993 - 05.2024
Associate of Science - Radiology Technology
Eastern Maine Vocational Technical Institute
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