Summary
Overview
Work History
Education
Skills
Accomplishments
Retirement Work History -2023 to PRESENT
Timeline
Generic

Susan Michaylo

Cottonwood,AZ

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

39
39
years of professional experience

Work History

Clinical Education Manager

Hu-Friedy Mfg. Co
Chicago, IL
03.2007 - 05.2023
  • Assisted in developing organizational policies regarding quality assurance processes applicable to educational programming.

Academic Development Manager

Colgate Oral Pharmaceutical
Boston, MA
06.1991 - 03.2007
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Registered Dental Hygienist

Dr. Francis Ceravolo, DDS, Chair Periodontal Dept.
Pittsburgh, PA
04.1984 - 03.1997
  • Answered questions from patients concerning their dental needs or concerns.
  • Instructed patients on postoperative instructions regarding medications, diet, brushing and flossing techniques.
  • Collaborated with dentists in developing individualized treatment plans for each patient's needs.

Education

Bachelor of Science - Health Education

University of Pittsburgh
Pittsburgh, PA
08-1984

Associate of Arts - Science-based

Community College of Beaver County
Monaca, PA
05-1982

Skills

  • Assessment skills
  • Training delivery
  • Patient Safety
  • Staff Development

Accomplishments

  • 2016 Elected to the West Virginia Dental Advisory Board
  • 2015 recipient for University of Pittsburgh Dental Hygiene Alumni Award
  • 2014 Recipient of the Sigma Phi Alpha Honor Society for University of Michigan

Retirement Work History -2023 to PRESENT

  • May 2024 - LabCorp , Sr Territory Manager
  • August 2023-2024, Med Tech, Certified Care Giver Memory Care Sonora Adult Care Inc.

Timeline

Clinical Education Manager

Hu-Friedy Mfg. Co
03.2007 - 05.2023

Academic Development Manager

Colgate Oral Pharmaceutical
06.1991 - 03.2007

Registered Dental Hygienist

Dr. Francis Ceravolo, DDS, Chair Periodontal Dept.
04.1984 - 03.1997

Bachelor of Science - Health Education

University of Pittsburgh

Associate of Arts - Science-based

Community College of Beaver County

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Susan Michaylo