Susan Midden

Scanning Department, June 2024 to Current

Store Director December 2020 to June 2024

Bakery Manager September 2020 - December 2020

Customer Service Manager - July 2018 to September 2020

Assistant Customer Service Manager - July 2017 to July 2018

Part-time Customer Service Associate - August 2001 to July 2017

• Manage 30 to 90 employees.
• Prepared weekly schedules to verify proper floor coverage.
• Monitored daily operations and staff performance, providing coaching and guidance when necessary.
• Maintained a high level of customer service standards across all departments in the store.
• Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
• Monitored staff performance to ensure adherence to customer service standards.
• Resolved customer complaints quickly and efficiently while upholding corporate values.

Underwriting Assistant – September 2003 to June 2017.

Receptionist/Operator – March 1998 to September 2003.

• Compiled data from underwriting files to prepare reports for management review.
• Prepared routine correspondence related to underwriting activities, including letters of acceptance or rejection.
• Organized documents needed for underwriting decisions and prepared summaries of findings.
• Responded promptly to inquiries from internal departments regarding underwriting matters.
• Verified visitors' identification cards before allowing access to the building.
• Performed data entry tasks into various computer systems accurately and promptly.