Susan Miller
Galveston,TX
Summary
Self-motivated individual seeking a full-time position with a progressive corporation which would promote effective use of skills and experience, as well as enhance company growth and profit.
Overview
13
13
years of professional experience
Work History
UTMB
Lab Courier (contract)
03.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Transport all labs to UTMB clinics and facilities. Unload supplies from Materials Management.
- Complete daily checklists pertaining to labs, scan and input data in UTMB Epic.
Front Desk Receptionist
Quality Inn & Suites
09.2018 - 03.2021
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
Front Desk /Front Desk Concierge
Embassy Suites By Hilton Dallas Market Center
05.2011 - 08.2018
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
East Field College
01.1985
Garland High School
01.1982
Skills
- Customer Relations
- Attention to detail
- Adaptability
- Decision-Making
- Computer literacy
References
Available upon request.
Timeline
UTMB
Lab Courier (contract)
03.2021 - Current
Front Desk Receptionist
Quality Inn & Suites
09.2018 - 03.2021
Front Desk /Front Desk Concierge
Embassy Suites By Hilton Dallas Market Center
05.2011 - 08.2018
East Field College
Garland High School
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