SUSAN MILLER
Aurora,IL
Summary
Self-motivated Application Sales Engineer effective at multitasking and balancing customers' needs. Builds loyalty and long-term relationships with customers. I have effective phone skills, along with problem-solving and communication skills. Ambitious professional with 38 years pump experience, I have held many positions within the pump industry from logistics, customer service, order entry, production processor, distribution center supervisor, inside sales support, and the last three years as an applications sales engineer/technical support.
Overview
28
28
years of professional experience
Work History
Application Sales Engineer/ Technical Support
Wilo USA LLC
Cedarburg, WI
03.2021 - Current
- Quote standard and non-standard pumps, end suction, split case pumps, Helix V and MVI (vertical multistage) pumps, booster systems, VFD's, circulator pumps and parts
- Assist with expediting orders that need to get delivered quickly
- Supply our reps with curves, BOM, pump performance data sheet, and submittal documents
- Assist with training our reps on using the Intelliquip pump selection program
- Pricing all non-standard pumps and parts across the Wilo brand
- Assist with troubleshooting pumps when customers and end users call in
- Attending various trade shows when needed
Inside Sales Support
Pentair Aurora Pump
North Aurora, IL
04.2016 - 03.2021
- Quote commercial pumps, fire pumps, jockey pump, PVM's and parts
- Help select alternative pumps when material is not available for the pumps that the distributors have selected
- Responsible for expediting orders and issuing credits when required on orders
- Deliver curves, BOM to customers/distributors
- Providing pricing and approve special multipliers when needed by analyzing margins and quote lead times on pumps
- Attend trade shows, and visit distributors as needed
Distribution Center Supervisor
Pentair Aurora Pump
N Aurora, IL
03.2008 - 03.2016
- My job consisted of supervising the department and go to required meetings
- Work with our inventory department to review parts to validate if the parts should be kept or scrap due to usage
- I worked with purchasing, custom machine shop, and inventory
- We maintained a 99% OTD delivery time during my tenure
- I entered and scheduled all pump and part orders, assisted distributors via email and phone for schedule dates, reschedules, and change notices
DC Production Processor
Pentair Aurora Pump
N Aurora, IL
01.2003 - 01.2008
- I was the DC production processor for all parts going through the DC
- I scheduled all parts with the custom machine shop and purchasing
- Maintained all part orders in the DC and handled all the customer service along with serial number look ups
Senior Order Writer
Aurora Pump Pentair
N Aurora, IL
01.1996 - 01.2003
- I was the Senior Order Writer for the factory for all End Suction and Inline Fire Pumps and part orders
Education
High school dimploma -
West Aurora Senior High School
Aurora06.1984
vocational school -
Cannella School of Hair Design
06.1984
Skills
- Self-motivated - 10 years
- Detail-oriented - 10 years
- People-oriented - 10 years
- Dedicated team player - 10 years
- Fast Learner - 10 years
- Highly dependable - 10 years
- Excellent attention to detail - 10 years
- Proficient in JDE, Microsoft office, Sales Force, Encompass 20 - 10 years
- Intelliquip - 10 years
- SAP - 3 years
Timeline
Application Sales Engineer/ Technical Support
Wilo USA LLC
03.2021 - Current
Inside Sales Support
Pentair Aurora Pump
04.2016 - 03.2021
Distribution Center Supervisor
Pentair Aurora Pump
03.2008 - 03.2016
DC Production Processor
Pentair Aurora Pump
01.2003 - 01.2008
Senior Order Writer
Aurora Pump Pentair
01.1996 - 01.2003
High school dimploma -
West Aurora Senior High School
vocational school -
Cannella School of Hair Design
Similar Profiles
Ryan EastmanRyan Eastman
Warehouse Order Picker at Wilo USAWarehouse Order Picker at Wilo USA
Jacob GiulianiJacob Giuliani
Material Handler at Wilo USAMaterial Handler at Wilo USA
Caleb CannonCaleb Cannon
Material Handler at Wilo USAMaterial Handler at Wilo USA
Stephanie MartinezStephanie Martinez
Behavioral Therapist at Prime HealthcareBehavioral Therapist at Prime Healthcare
Janae HarveyJanae Harvey
Family Babysitter at Family Babysitter - OccasionalFamily Babysitter at Family Babysitter - Occasional