Susan Miller-Josselyn
Portland,OR
Summary
Highly adaptable hospice social worker & leader with expertise in patient care, team supervision, compliance, interdisciplinary care, and performance management. Known for clear communication, crisis support, and smooth daily operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Manager Social Work & Bereavement
Providence Hospice
Portland , OR
03.2026 - Current
- Supported a team of 25 direct reports
- Supported hospice care coordination with nurses, social workers, and chaplains
- Organized daily schedules for hospice staff to enhance operational efficiency
- Reviewed care plans for accuracy & compliance
- Provided families with timely updates on hospice services, care changes, and support options to ensure informed decision-making
- Ensured adherence to hospice policies and privacy regulations. with hospice policies, privacy rules, and documentation standard
- Helped resolve staff concerns and arranged team coverage for hospice operations
- Prepared reports and records for hospice leadership and clinical review
- Evaluated staff performance and resolved issues effectively
- Coached, mentored, and trained team members to improve job performance
- Provided leadership during organizational change or crisis situations
- Maintained current employee attendance, payroll information, and vacation requests
- Recruited and hired qualified candidates for open positions
- Facilitated regular staff meetings to assess progress and pinpoint areas for improvement
- Continued tasks as listed in Supervisor role
Social Work Supervisor
Providence Hospice
Portland, Oregon
03.2025 - 03.2026
- Supervised a team of 20 MSWs
- Coordinated interdisciplinary care planning with nurses, physicians, chaplains, and bereavement staff to enhance patient support
- Guided and mentored junior social workers, fostering skill development and knowledge advancement
- Trained staff on hospice policies, referral processes, and family support practices
- Reviewed social work documentation for accuracy & compliance
- Facilitated complex case reviews for patient needs & service coordination
- Addressed complaints from patients or their families regarding service delivery issues promptly and professionally
- Created reports on the progress of clients and services rendered by departmental staff
- Facilitated the hiring process to build a skilled team
- Provided group licensure supervision for ten CSWA's
- Coverage of SW triage role as needed
- Coverage of site manager role as needed
- Member of the Happiness Funds Committee, managing donations for patients in need
Hospice Social Worker
Providence Hospice
Portland , OR
08.2019 - 03.2025
- Conducted biopsychosocial assessments for patients & families
- Provided counseling for grief, stress, and end-of-life concerns
- Supported advance care planning and healthcare decision discussions
- Developed care plans with interdisciplinary hospice team
- Facilitated family meetings to establish care goals and identify support needs
- Coordinated community resources to assist patients and families with financial, housing, and caregiving needs
- Provided crisis intervention during acute distress or illness progression to ensure patient and family support
- Assisted patients and their families in accessing community resources such as financial aid or bereavement services
- Facilitated communication between healthcare providers, family members, patients, physicians and other healthcare personnel to ensure continuity of care
- Participated in interdisciplinary team meetings regarding patient care planning decisions
- Created & led Caregiver Support group for families caring for a loved one at end of life
- Documented social work visits in patient records and hospice charts
- Maintained accurate records of client contacts in EMR
- Created & led joint Providence/PSU BIPOC MSW panel
- Member of Overall Rating of Care Committee (2022-2025)
- Supervised PSU MSW student interns (2020-2021 & 2024-2025)
- Member of DEI Committee (2021-present)
- Precepted new MSW hires & hosted other discipline new hires in the field
Education
Master of Arts - Social Work
Portland State University
Portland, OR06-2019
Skills
- Case management
- Interdisciplinary care planning
- Motivational Interviewing
- Experience leading group therapy
- Care team coordination
- Regulatory compliance
- Team leadership
- Crisis management
- Effective, clear communication
- Patient-centered approach
Certification
- LCSW -- Oregon
- APHSW-C
- ASIST trained
Accomplishments
- Providence Social Work Council member (2020-2022)
- Nominee for Providence Values in Action Award (2021, 2022, 2024, 2026)
- Portland State University MSW Admissions Committee Member (2021-2025)
- Providence Home Services Workforce Scheduling Committee Member (2026)
- Providence Home Services Patient Care Committee Member (2025-2026)
- Creator and Committee Member Social Work Clinical Ladder Program (2024-2026)
Timeline
Manager Social Work & Bereavement
Providence Hospice
03.2026 - Current
Social Work Supervisor
Providence Hospice
03.2025 - 03.2026
Hospice Social Worker
Providence Hospice
08.2019 - 03.2025
Master of Arts - Social Work
Portland State University