Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Susan Morales

South Amboy

Summary

High-energy Sales/Marketing Representative with a proven track record of building and motivating dynamic teams. Possessing 30 years of leadership experience in the jewelry industry, driven to boost companies' revenues through strategic sales and marketing initiatives.

Overview

40
40
years of professional experience

Work History

Sales Representative

Wilkerson & Associates
11.2015 - Current

Sales and Marketing for Jewlery liquidation firm.

Responsible for traveling to assignment location for eight/ten weeks.

Using companies proven process in Sales, Marketing, Training.



General Manager/AGM/Sales Consultant

Sterling Jewlers
01.2004 - 11.2015
  • Managed team  of professionals.
  • Developed sales team using tools provided by Company 
  • Maintained all personal sales goals and standards 
  • Recieved all certifications required, DCA 

Store Manager

Freedman’s Jewelers
01.1995 - 06.1999
  • Maintained daily record of all transactions.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Contributed to merchandising ideas at team sale meetings.
  • Completed weekly schedules according to payroll policies.
  • Worked closely with the district manager to formulate and build the store brand.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.

Manager/Owner

First Coast Jewelers
01.1985 - 01.1994
  • Delivered excellent customer service by greeting and assisting each customer.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Trained staff to deliver outstanding customer service.

Education

certificate - Jewelry repair

Paris Jr college
Paris, TX

Associate of Science - criminology

Florida Metropolitan University
Jacksonville, FL
2003

Skills

  • Team building
  • Inventory control
  • P&L
  • Sales management
  • Markekting
  • Jewelry design/repair

Affiliations

Member of American Gem Society (AGS) 1985. Attended trade shows for new trends and fashion. Business workshops.​Gemological Institute of America (GIA) 1985Studied diamond and color stones. Completed DCA courses with Signet Jewelers. 

Timeline

Sales Representative

Wilkerson & Associates
11.2015 - Current

General Manager/AGM/Sales Consultant

Sterling Jewlers
01.2004 - 11.2015

Store Manager

Freedman’s Jewelers
01.1995 - 06.1999

Manager/Owner

First Coast Jewelers
01.1985 - 01.1994

certificate - Jewelry repair

Paris Jr college

Associate of Science - criminology

Florida Metropolitan University
Susan Morales