Susan Moran
King,NC
Summary
Enthusiastic educator with communication and interpersonal skills necessary to lead classrooms and execute lesson plans. Provides instruction and guidance to students of all ages. Creates positive classroom environments and effectively manages student behavior. Dedicated and passionate Substitute Teacher with proven track record successfully leading student discussions and providing individualized instruction. Communicates effectively with administrators, faculty and parents. Well versed in educational standards and innovative teaching methods.
Overview
30
30
years of professional experience
Work History
Substitute Teacher
Stokes County Schools
08.2011 - Current
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Human Resources Training Manager
GMAC Insurance
01.2003 - 01.2010
- Enhanced employee retention by implementing effective training and development programs.
- Streamlined onboarding processes for new hires, reducing time to productivity.
- Developed comprehensive training materials to support ongoing professional growth of employees.
- Collaborated with department managers to identify skill gaps and create targeted training initiatives.
Claims Manager
Integon/GMAC Insurance
06.1998 - 01.2003
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Reduced claim disputes by enforcing strict adherence to policy terms and conditions.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
Claims Adjuster
Integon Insurance
01.1994 - 06.1998
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Education
Bachelor of Science - Business
University of North Carolina At Charlotte
Charlotte, NC05.1993
Skills
- Behavior Modeling
- Activity Management
- Records Management
- Discussion Facilitation
- Lesson Plan Implementation
- Positive Reinforcement
Timeline
Substitute Teacher
Stokes County Schools
08.2011 - Current
Human Resources Training Manager
GMAC Insurance
01.2003 - 01.2010
Claims Manager
Integon/GMAC Insurance
06.1998 - 01.2003
Claims Adjuster
Integon Insurance
01.1994 - 06.1998
Bachelor of Science - Business
University of North Carolina At Charlotte
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