Susan Motesharkey
Long Beach Ca,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Elite Charter/Party Bus Group. Excelled in staff training, quality assurance, and organizational skills, significantly improving service delivery. Expert in team management and customer service, ensuring top-notch experiences. Achieved notable efficiency in operations without compromising on service quality.
Overview
12
12
years of professional experience
Work History
Detail Manager
Elite Charter/Party Bus Group
12.2015 - 06.2024
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Trained detail team to deliver best possible service to customers with quality work.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
Housekeeper
Hotel Royal
05.2012 - 01.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Human Resources - General Studies
Yuba College
Marysville, CASkills
- Special instructions understanding
- Team Management
- Staffing coordination
- Quality Assurance
- Human Resources Management
- Customer Service
- Task Prioritization
- Organizational Skills
Timeline
Detail Manager
Elite Charter/Party Bus Group
12.2015 - 06.2024
Housekeeper
Hotel Royal
05.2012 - 01.2015
Human Resources - General Studies
Yuba College
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